Guest Services Ambassador - Jersey

We are recruiting Guest Services Ambassador to join our Rapport team at one of our prestigious client offices in St Helier, Jersey. The client is one of the Big Four Accountancy firms in the world, and you will play a crucial role in delivering a 5

• memorable experience to our clients, guests, visitors, and key stakeholders.
This is a part-time, permanent role (25 hours per week/5 hours per day), working on a from Monday to Friday from 12 PM to 5 PM. Overtime may be required to cover for holidays, absences, and events as per business needs. The Guest Services Ambassador is a "hands on" and proactive role that requires a character that actively seeks opportunities to improve efficiencies and enhance the overall business environment. Working alongside one other Guest Services Ambassador, you will specialise in the external client experience, from the ground floor to the meeting room. It will require a certain degree of hospitality experience, as the ambassadors are in charge of supporting the on site staff cafe, ordering food and beverage for meetings and events as well as looking after the on site stock. Main responsibilities - Providing excellent service to clients and guests alike, ensuring duties are carried out to the highest of standards - Overseeing client reception and provide office support throughout the business - Building rapport within the business, being a point of contact for office support - Managing any client bookings, hospitality requests - Managing vending and coffee machines, including their cleaning and replenishment - Setting up meeting rooms, servicing and clearing down of all working meals and fine dining - Stock taking procedures - Light cleaning duties

Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together - Be an up-beat team player with integrity and a can-do attitude - Ideally, have at least one year of previous in-person customer service experience - Have a high degree of flexibility and be willing to jump in and help whenever necessary - Demonstrate ability to take full ownership - Demonstrate passion about delivering great service and taking responsibility for their contribution to the team - Have excellent communication skills, the ability to work as part of the team and create rapport with key stakeholders - Be innovative, proactive, flexible, adaptable in their approach, results-oriented with great attention to detail and the ambition to motivate and develop the team and the self Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.