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Guest Services Manager

Intercontinental Hotels Group

Guest Services Manager

£27675

Intercontinental Hotels Group, Blythswood New Town, Glasgow City

  • Full time
  • Temporary
  • Onsite working

Posted 1 week ago, 7 Sep | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: 5909bd56fa174bdab9ebd21ed198e5d4

Full Job Description

  • Supporting the Front Office Manager in a fast-paced environment to ensure each guest is met with a genuine welcome and that their needs are attended throughout their stay (No detail is too small, and no request is too large)

  • Communicating both internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the guest experience is personalised and always exceeds expectation.

  • Ensuring all Team Members have completed relevant training and are confident with all aspects of their role in the absence of Front Office Manager

  • Managing the shift you are working, dealing with complex guest requests or complaints, and making sure all tasks within the Team have been completed.

  • Working closely with our VIP guests and ensuring they have a point of contact for all their needs throughout the stay

    Front Office duty management and team leadership experience for 2+ years in a similar property

  • Proven track record with success at working with loyalty schemes and enrolments and targets.

  • Good understanding of systems to support driving results Opera

  • Personal License and First Aid certificate is a bonus!

    We are looking for someone who can commit to Full-Time, across 4 shifts per week (4 on, 4 off shift patterns). Your shift times will be 9am to 9pm. Being flexible would be a great plus - you will be required to work a variety of shifts across Monday to Sunday including weekends and bank holidays!


    • Please note, this position is a maternity cover, fixed-term until May 2025.

    We are paying from £26,000.00 to £27,675.00 per annum based on experience, all hours worked paid for.,
  • From £26,000.00 to £27,675.00 per annum based on experience, plus free meals whilst on duty!

  • Paid holidays, generous maternity/paternity pay and enhanced sick pay! Plus subsidised child care support, helping support you and your family.

  • Travel support when commuting during unsocial hours (Taxis subsidised for late-finishes where no public transport is available)

  • Worldwide employee and friends & family hotel room rates allowing you explore destinations across the world (IHG Hotels and Resorts have over 6,000 Hotels and growing)

  • 50% off on F&B when staying over in IHG properties on Employee Rate

  • Discounts off your supermarket shop, other shopping and experiences through our portal!

  • Employee assistance programme 24/7 and employee healthcare plan with access to on site Mental Healthcare first aiders

  • Opportunities for career progression and to transfer around the world

  • 2 paid volunteering days per year, giving you the room to make a difference to your local community and get involved with social issues you really care about

  • Most importantly, we'll give you room to grow and develop you as an individual through our extensive training, development, and additional learning opportunities!


    • What is it like to work for voco Grand Central Hotel?