H&T 210 - Team Leader (Customer Liaison) - 399502

Hours: 35 hours per week

Working Pattern - Monday - Thursday 8.00am - 4.30pm and Friday 8.00am - 3.30pm

Salary - £35,019.83 - £36,023.53

To view role profile please click here

A development opportunity has arisen for a Team Leader (Customer Liaison) within the Council’s Housing Investment Programme based at Brandon Gate, Hamilton.

Your key purpose will be to provide day-to-day operational management, supervision and coordination of a team of front line Customer Liaison Assistants and Administration staff as they support both our tenants and owners through works within their homes. Working closely with our partners and reporting on progress. Dealing with complaints and other enquiries.

It is therefore essential that you can demonstrate excellent coordination, communication and interpersonal skills. You should also have previous experience of working to targets and pre-determined timescales along with excellent customer service and IT skills.

The successful candidate will be self-motivated and have the ability to manage and motivate others to achieve successful outcomes.

Please Apply online

Please note we do not accept CVs, any submitted will be disregarded. If you require to submit additional information to support your application, please upload this under supporting documents. 

All correspondence will be via your email address.

Equal Opportunities and Armed Forces Community Covenant 

South Lanarkshire Council is an Equal Opportunities employer and encourages applications from all members of the community. As a user of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum competency/behaviour requirements for the position.

South Lanarkshire Council is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview who meet the minimum requirements for the position.

As an employee of South Lanarkshire Council you would also receive a wide range of benefits including:

• Enrolment in award winning local government pension scheme

• Up to 33 days annual leave

• Public holiday entitlement (up to 10 days)

• Occupational sick pay • Family friendly policies - flexible working and leave, maternity/paternity leave, enhanced leave.

• Employee Discounts – including discounts at the cinema.

• Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support)