Hard Facilities Technical Manager

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
Learn much more about DIO in our Candidate Information Guide attached.
This position is advertised at 37 hours per week., Regional Delivery (RD)
RD is a large, complex and geographically dispersed operation within the DIO covering circa. 58,000 assets, across over 500 sites and 275,000 Hectares (Ha) of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard FM services - building, maintaining, and servicing – across the majority of MODs built assets in the UK and overseas; hard and soft FM services across MODs Training Estate, including feeding, accommodation, range bookings, targetry support, management of the rural training estate and tenanted estates; administration of UK and Overseas utility contracts, bill payments, and recoveries; and management of the USVF Built Estate comprising c.4503 assets.
The Centre of Excellence (CoE)
The CoE allows Regions to focus on Regional responsibilities, by using knowledge from across Regional Delivery and DIO supporting functions to better develop solutions. It will be responsible for cross-cutting activities across our customers and will deliver a programmatic approach to provide enhanced support. It will embed more agile ways of working, develop lean processes and support defining and realising continuous improvement opportunities. The CoE will work across multiple stakeholders to gain insight, share and implement considered Learning from Experience, provide consistent and coherent advice and strategic direction.
An exciting opportunity has arisen as the HFM (Tech) Manager within the Defence Infrastructure Operations (DIO). The role supports the Asset Management and HFM delivery. The role is responsible for providing support to the team and wider DIO, maintaining customer engagement, driving improvement and value within the business and for the customer.
Encourage a working culture which promotes a healthy and inclusive environment, building strong collaborative, professional working relationships with colleagues, customer reps and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.
The postholder will support working with DIO suppliers, to identify opportunities to drive improvements in performance and delivery to DIO customers. Working across DIO, the successful candidate will support TLB and DIO strategic intent, and pan UK programmes of work are clearly understood and can be delivered through the Regions.
HFM Tech Manager is responsible for building effective and positive relationships with estate users, industry partners and wider DIO. The role will deliver successful outcomes as part of a team ensuring that DIO meet the high standards expected of a Government body., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Managing a Quality Service

Technical skills
We'll assess you against these technical skills during the selection process:
+ Government property career framework - workplace & facility management - practitioner level, Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance.The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

Things you need to know

Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign, you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on Personal statement & Career History only. In this instance the remaining elements will be tested at interview.
At application stage, you will be assessed against the following:
Experience
+ Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
+ Candidates will be required to provide a statement of suitability. (500 Words)

At interview, you will be assessed against the above, plus the following:
Behaviours:
+ Communicating and influencing
+ Managing a quality service

Technical:
+ Government Property Career Framework, Workplace and Facility Management – Practitioner Level

Interviews will be conducted via MS Teams
We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Experience in managing and trouble shooting HFM issues affecting operations/service delivery
+ Clear demonstration of HFM skills in both meeting customer needs and managing supplier relationships
+ Understanding and complying with statutory, regulatory and professional requirements
+ Experience in customer relationship management and stakeholder liaison
+ Commercial experience gained within a property, facilities management or similar function, Working toward Full level membership of relevant professional body. Eg
IWFM level 4/5 – Member,
RICS FM Pathway – or MRICS or
Working toward IWFM Diploma in Workspace leadership and Change or, Equivalent Experience.

Alongside your salary of £43,080, Ministry of Defence contributes £12,480 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
+ Learning and development tailored to your role
+ An environment with flexible working options
+ Alternative working practices such as working from home.
+ A culture encouraging inclusion and diversity
+ 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service
+ Enhanced Parental Leave
+ Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
+ Most sites have free car parking, Sports & Social Clubs, Gym, on site shops and subsidised canteens.
+ A Civil Service pension with an employer contribution of 28.97%