Head of IT Operations and Deputy Director of IT

As the University for the Common Good, equality and diversity are at the heart of everything that we do. Our Equality Outcomes 2021-25 specify our actions to eliminate discrimination, advance equality of opportunity and foster good relations. They are clearly aligned with our Mission and strategic priorities, as well as our Values, with the overall aim of reducing inequalities and making a positive difference. We take a whole institution approach and are committed to ensuring that equality and diversity are mainstreamed into our core functions.

At heart we are a civic university with a global outlook, dedicated to building productive relationships and driving positive social change for current and future generations.

We are the only Scottish university with EcoCampus Platinum accreditation and were ranked first in Scotland for sustainability in the most recent People and Planet League Table.

The Head of IT Operations and Deputy Director of IT will work with and deputise for the Director of IT in determining and delivering a technology strategy that meets the aspirations and objectives contained within the new University Strategy to 2030; and providing for the 24/7 needs of a community of c23,000 individuals. Balancing strategic and operational needs, you will manage the day-to-day operations being delivered by a team of professionals and managing high-value vendor and contractor relationships. Managing a range of ongoing projects; you will also be responsible for managing security, compliance and business continuity for a large and complex multi-site international business of education.

Candidates will be educated to degree level and probably with a relevant IT professional qualification. You must have extensive experience of managing equivalent technology services in large and complex organisations with an emphasis on the delivery of high-quality customer focused technical services. Not necessarily from a university background, you will however need to demonstrate good understanding and empathy with the challenges faced by the higher education sector, and the needs of a complex range of stakeholders in the academic context. In addition to your technical skills you will also need to be able to demonstrate highly developed interpersonal skills, financial management capabilities and change management expertise.

Glasgow Caledonian - the largest and leading modern university in Scotland - is a vibrant, values-led organisation with campuses in the heart of Glasgow and London. Through our strong commitment to delivering high quality education and research we are responsive to the needs of the communities we serve.

With a wide range of professionally accredited courses and links with over 300 industry partners, we have the highest proportion of first-degree graduates in highly skilled occupations (83%) compared to other Scottish modern universities, and 91% of our students are in employment or further study within 15 months of graduating (HESA 2023). We are also Scotland's leading provider of Graduate Apprenticeships where students combine degree study and work.

In 2023 we entered the top 40 universities in the UK in the Guardian University Guide, and were in the top 50 UK universities in the 2024 Times and Sunday Times Good University Guide for the first time. We perform exceptionally at subject level too. We're the leading University in the UK in key health areas including Radiography, Physiotherapy and Subjects allied to Medicine, according to the Times and Sunday Times, with Hospitality, Leisure, Recreation and Tourism ranked second in the UK (first in Scotland). The Guardian also ranked us in the top three in the UK, and first in Scotland, for Social Work, Animation and Game Design, and Nutrition and Food Science.

Our recently appointed Chancellor, Dr Anne-Marie Imafidon MBE, is one of the UK's most influential women in Tech and a major advocate of diversifying talent in science, technology, engineering and mathematics (STEM).

We are passionate about helping more young people from diverse backgrounds into university. Scottish Funding Council figures highlighted that 22% of our Scottish full-time, first degree entrants were drawn from the country's 20% most-disadvantaged backgrounds (SFC 2023).