Head of Letting Department

Head of Letting Department – Edinburgh

Salary Guide: £40K plus Car Allowance & excellent commission

We are delighted to be working with this extremely professional, well established Property Organisation in securing a new Letting Head of Department based in their Edinburgh Office.

This is a rare and exciting Opportunity for someone who has a genuine passion for People and Property; the successful applicant must have bags of ambition, drive and vision and be the ‘go to Agent’ always offering the highest level of customer service.

Our client is looking for an ambitious, proactive, ‘New Business Focused’ leader who will drive the Letting Department forward along with motivating, coaching and inspiring their team to meet and wherever possible exceed targets. Delivering an exceptional client experience.

The ideal candidate will be energetic, enthusiastic and bring a strong commercial mind-set.

You must set the working practice standards for the letting team and ensure you are all up to date with all related legislation and at all times follow procedures.

The role includes the promotion and marketing of the department to not only maintain but also increase the annual turnover and profit margin and the maximising of cross division referral opportunities.

Key Responsibilities

·        To drive the expansion of the department, maintaining market leader standing

·        To build and expand the Letting business and be aware of future opportunities that will enable the office to continue to expand

·        To be seen as the ‘go-to’ agent in the region

·        To build a strong pipeline of new business opportunities and build on existing client relationships

·        To carryout monthly business review meetings and monitor progress against targets

·        To identify coaching needs for your team and then arrange/carryout the required training as well as monitoring and keeping up to date their individual development plans and to attend/nominate yourself for appropriate training

·        To keep abreast of National issues and their impact on your office / the business

·        Comply with the Scottish ARLA Propertymark ways of working, strict Property Ombudsman & RICS ‘Code of Practice’, as well as keeping up to date with all existing and new letting & estate agency legislation

·        To produce and regularly update relevant reports recording the performance of the department

People Management

·        To recruit new team members

·        Monitor sickness absences

·        To deal with any staff grievance issues raised within the department

·        To ensure your team are aware of the offices Health and Safety issues and monitor the work spaces and environments

·        To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations

Skills and Experience:

·        To be ARLA Qualified

·        The ability to work efficiently under pressure with a flexible approach

·        Meticulous attention to detail

·        Possesses vision and is able to develop complex strategies and solutions

·        Excellent relationship builder to generate business

·        Focussed: commits to challenging goals and delivers consistently against these

·        Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills

·        Continuous improvement: delivers efficiency in addition to effectiveness

·        Self-starter, who relishes challenges and strives for the best

·        Strong team player: builds relationships and consults with others, quickly establishes trust and credibility

·        Robust and prepared to lead from the front

·        Diplomatic and challenging with the ability to influence others

·        Confident with a positive outlook

·        Strong decision maker who gives assurance

·        Ethical with strong integrity

Preferred Experience:

·        Local knowledge

·        Team Leadership

·        Proven track record in New Business Generation