Head of Payments Product, Cash Management & Payments - Job Share

A fantastic job share opportunity has arisen to lead our Payments Product team within the Cash Management & Payments (CM&P) team. Sharing the role with the existing Head of Payments Product, you'll be reporting to the Managing Director of CM&P. The job share will be 3 days per week (0.6 FTE) Weds-Fri and would crossover with the job share partner on Weds.

This role is accountable for setting and implementing the Payments strategy for Business & Commercial Banking (BCB). This includes developing and managing the product set within a dynamic UK Payments regulatory agenda and a fiercely competitive and highly innovative marketplace.

CM&P provides a diverse range of Payments and Liquidity products and services to customers of BCB. The customers in these market segments are demanding and expect a significant level of expertise from the business.

The Payments Product team runs a product portfolio spanning physical and electronic payments, both domestically and internationally and is the product manufacturer for CIB as well as BCB customers. The team ensures our products meet customers' needs, and they are the subject matter expert for customers, Coverage, Sales and many other key partners.,

• Lead a successful and multifaceted team through strategic change and growth in a fast-paced industry. You'll provide regular business updates to the MD and overall execution of the agreed strategy.


• Help drive accelerated income growth from payments through our distribution channels and cultivate growth from existing customers via our product offering.


• Develop propositions to meet customers' needs via digital and branch channels ensuring these continue to evolve as customers' needs develop.


• Drive improvement in the overall Customer Experience through the development of digital onboarding and servicing. Demonstrate great customer journeys by high NPS and lower complaints volumes.


• Ensure successful delivery of transformation, building an effective environment with colleagues from other business units and the Platform teams.


• Represent BCB in major Group Payments Change Programmes ensuring regulatory compliance is maintained and unlocking commercialisation opportunities from these market changes


• Develop positive relationships with suppliers.


• Represent the Bank on UK and International industry payment forums to build our profile, utilise commercial opportunities and identify/handle any external risks. Act as an advocate for and promote the Bank's products internally and externally - working with marketing and including writing of articles in industry publications and presenting and conferences.


• Build and maintain continuous feedback loops and training to ensure that market & competitor trends and customer requirements are fully understood and that LBG are fully equipped to meet those requirements.


• Responsibility for upholding the LBG values, leading and building a strong culture of innovation within the team.


• Drive diversity and inclusion agenda and strong talent and performance management approach.


Why Lloyds Banking Group

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.,
• Consistent track record of leadership and delivery in a Payments environment, demonstrating a clear focus on meeting agreed business targets, priorities, and objectives - plus ability to deliver & commercialise investment projects. You'll be an inspiring leader that others will follow, communicating a variety of complex issues and able to convey an inspiring vision and purpose.
  
  Large scale change - Demonstrable experience in leading customer focused, groundbreaking change across a large organisation and sophisticated partner matrix. Delivering both business and customer value drivers to successfully meet important metrics across both performance and budget targets.


• Business strategy and model - Proven ability to shape strategy and continuously improve the business through the generation of new and practical ways of operating to solve problems and gain competitive advantage.


• Customer and Specialist Knowledge - A deep understanding of payments products, services and operational processes and extensive knowledge of the wide variety of products appropriate to businesses. Able to manage customer relationships in order to understand their needs and translate sophisticated business requirements into a clear product plan, ensuring its effective delivery


• Risk Management & Control - Able to identify, assess, supervise, control, and mitigate risks across the business and ensure effective governance, oversight, and controls in the business.


• Regulatory - awareness & understanding of the regulatory framework & requirements in which the business operates and the Legal framework and entity structure of jurisdictions in which the role resides.
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.


We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares


• Benefits you can adapt to your lifestyle, such as discounted shopping


• 30 days' holiday, with bank holidays on top (pro rata)


• A range of wellbeing initiatives and generous parental leave policies


This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.