Head of Service Delivery

£47,266.24 - £62,420

Edinburgh or Glasgow (Hybrid)

Hours: 35hpw

Victim Support Scotland – Empowering People Affected by Crime

We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. 

Who we are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. Our mission is to ensure that all those affected by crime receive high quality support that will help them to recover from their experiences. All our work is guided and underpinned by our six core principles of being engaging and compassionate; inclusive and accessible; person-centred; adaptive, flexible, and responsive; collaborative; and knowledgeable and skilled. Now is the time to join Victim Support Scotland, helping us work towards the ambitions of our 5-year plan: Empowering people affected by crime: VSS Strategy 2021-2026. 

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This role is to cover a period of maternity leave up to one year. As a member of the Corporate Leadership Team (CLT) and reporting directly to the Director of Service Delivery, you will be responsible for delivering, implementing, and evaluating victim support services across Scotland.  You will work in partnership with the current Head of Service Delivery and together you will ensure that our services meet the needs of all our service users.

You will have responsibility for managing staff and volunteers, ensuring that they are supported, knowledgeable and capable to deliver services that meet service users' needs.

As part of the VSS team you will work collaboratively to ensure that VSS’s strategic objectives are being implemented and will have a key role in developing future strategies and business planning to ensure that the needs of victims and witnesses are being met.

Primary location: Glasgow or Edinburgh 

Salary: £47,266.24 - £62,420 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

You will hold a demonstrated commitment to ongoing professional development with a solid academic foundation. As well as excellent quantitative and qualitative research skills, meticulous attention to detail, and excellent organisational and planning abilities encompassing program, resource, and performance management.

Showing effective communication skills, both written and verbal, demonstrated through successful external relationship management and the ability to present complex information visually to diverse audiences.

For further details of this role, please click the Apply button now. 

Please note - this post will be subject to a Basic Disclosure Scotland check and two satisfactory references. The role is based in the Central Belt but the ability to travel to all VSS bases and spaces is a requirement. 

What we offer

When you work for Victim Support Scotland, your wellbeing is important to us. Not only do we offer a generous annual leave package of 42 days (pro-rata), but you will also have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. In addition we offer a generous pension, enhanced maternity and paternity pay and access to a credit union. Supporting employee development is important to us and we offer comprehensive learning and development opportunities.

If you are looking for a role with a purpose, where you can really make a difference, then this may be the role for you.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process. 

Closing date – Monday 31 March 2025

It is anticipated interviews will take place on Wednesday 9 April 2025