Head of Supporter Experience (Maternity Cover)

Breast Cancer Now is focused and committed to putting supporters at the heart of what we do. We're putting time and resource into better understanding our audiences, so we can provide the most value for them.

The head of supporter experience is integral in driving the strategy to improve the overall experience for those engaging with us. This role will lead our insight-driven approach to measuring and developing supporter experience across the organisation, helping to evolve our supporter-led culture.

Leading the senior supporter insight lead, supporter experience manager and supporter journeys manager, you'll be a driving force for change and a champion for audiences giving their time, money or voice to Breast Cancer Now, as well as those benefitting from our information and support services. This role will work with stakeholders across all teams to identify projects which could drive continuous improvement, and opportunities for a more integrated approach to improve experience across the portfolio., Tags: Communications, Customer Service, Compliance / Quality, Customer support, Direct / Supporters
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  You'll be a passionate champion for supporter experience, recognising the importance of being led by insight and the needs of our supporters and beneficiaries. You'll have experience in a customer or supporter centric role, where you've developed and used insight to design projects which drive continuous improvement to better meet audience needs.
  
  A well-organised person, with excellent stakeholder influencing and communication skills, you'll be data-led, and confident influencing a variety of stakeholders at all levels. You're excellent at spotting opportunities and designing team strategies to inspire those you work with.
  
  We're Breast Cancer Now, the research and support charity. We're the place to turn to for anything and everything to do with breast cancer. However you're experiencing breast cancer, we're here.