Head of Technology and Product Development

Working arrangements: Remote working, permanent, regular or ad hoc (with frequent travel to London if not London-based) Please note that we also have approximately 3-4 team retreats per year which could be located anywhere nationally. 38 Degrees is undertaking a bold digital transformation of our product estate in order to affirm our position as a leader in the digital campaigning world. Over the next 18 months and beyond, we will be running parallel workstreams where we maintain our current in-house toolsets alongside delivering a transformation project working with some world class technology providers. This is a really exciting time to be joining us as we move forward with our desire to extend the range, nature and quality of the digital experiences we provide our supporters. We are seeking a dynamic and experienced technology thought leader to work with our Technology Director on a range of initiatives; overseeing day-to-day technology operations, managing aspects of our digital transformation, spearheading new product design efforts, and managing supplier relationships. Your background and experience We want to work with someone with a proven record of getting things done, and done well, in cognitively challenging technology environments. You'll be someone who has set vision, influenced strategy and led people to successful outcomes. You'll have excellent knowledge of today's technology and a palpable curiosity around the technology of tomorrow. Your key responsibilities will include:

• Leading two concurrent workstreams
+ Direct project delivery across CRM, Call To Action and Analytics transformation projects + Maintaining the quality and stability of our current technologies
• Working with a range of internal staff to sustainably manage and deliver change and development requests
• Managing contractor relationships and deliverables
• Overseeing data architecture, migration and the integration workstreams of our new estate
• Ensuring technical governance and risk management, 27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); One month paid sabbatical leave after 5 years of service; Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; Employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget.
Our commitment to Diversity & Inclusion We're especially keen to hear from people who'll bring lived experience of the issues we work on and who'll make our team more diverse as a result. So if you're Black, Asian or from any other minority ethnic group, if you're disabled, LGBTQIA+, or if you're from a working class home, your application will be especially welcome. And thanks to our flexible home working approach and network of offices, we have a staff team that is increasingly based across the UK. We're keen to continue diversifying geographically, so that we're rooted in our supporters' communities. To make sure that we are able to reach our goal of a diverse team we have equal opportunities monitoring requirements. Your application will not be complete without the equal opportunities monitoring form. 38 Degrees is committed to inclusive working practices, so during the application process we commit to:
• Paying for childcare whilst you're at 38 Degrees interviews or tasks
• Paying for your travel costs to the office and back - and for overnight accommodation if you're travelling from a long distance for an interview although at present the majority of interviews are held online using zoom.
• Making any reasonable adjustments - for example ensuring we have a BSL interpreters organised in advance if you'd need one
• If there anything else you're concerned about or think we could provide, please let us know.
To be successful in your application you must meet the essential requirements for this role and answer the questions below which are part of the selection criteria. Without completion of this task your application cannot be considered. The successful candidate must have the right to work in the UK at the time of appointment. Please see our Job Applicant Privacy Notice here: https://home.38degrees.org.uk/job-applicant-privacy-notice/ You can apply for this role by emailing your CV and the answers to the questions below (of no more than 2 pages) to recruitment@38degrees.org.uk Application Questions (max word count: 2000 words across all questions) 1. Select an application you regularly use and describe three key design features that enhance its user experience. What considerations do you think influenced these design choices? 2. Please outline a challenging technology project you have led, describing the primary obstacle encountered and your solution. 3. Describe an approach to migrating data and users from multiple systems to a new CRM platform while maintaining business operations. 4. Explain your methodology for managing contractor teams to ensure successful delivery of complex technology projects within time, quality and budget parameters.


• Proven enterprise CRM implementation experience
• Strong vendor and contractor management capabilities
• Data migration and integration project expertise
• Budget control for complex projects
• Technical, and non technical, project governance knowledge
• Stakeholder management at senior levels
You'll likely have:
• 5+ years of managing and working within complex technology programmes
• CRM platform implementation experience
• Worked in data transformation project delivery
• Multi-vendor technology integration experience
• Managed and co-ordinated contractor teams
• Overseen risk and compliance management in technology contexts
And the following would be nice to have but are not essential:
• Knowledge of the following applications; Salesforce, Tableau, API integration platforms like Mulesoft and CTA tools like Action Kit, Engaging Networks, Movement Industries etc.
• Agile delivery methodologies
• Change management expertise
• Non-profit sector experience
And finally - you'll need a passion for being part of our mission to make the country a fairer, more respectful, more sustainable place, and a hunger to give our supporters the power to help make that happen.

38 Degrees is one of the UK's biggest campaigning communities, involving over a million supporters who campaign to make the UK a better place. We're united by a shared vision to create a fairer and more respectful UK and a more sustainable world. In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy. 38 Degrees is fiercely independent. We are primarily funded by small donations from hundreds of thousands of members of the public from all over the UK. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters. Why you'll want to work here The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun.