Head of Water Row

It is an exciting time to join Water Row Company. As a relatively new organisation, we have ambitiousplans to grow and make a real impact in Govan. We are establishing ourselves as a key player incommunity-led regeneration, managing a diverse portfolio of properties while supporting localbusinesses and social enterprises to thrive. As Head of Water Row, you will have the opportunity to shapethe company's future direction, build strong partnerships, and drive forward our commercial andcommunity ambitions.We are seeking a dynamic and visionary leader with a strong background in property management, realestate, or commercial enterprise. Equally important is a deep empathy and understanding of the peopleand businesses who rely on our properties and services - from local entrepreneurs and social enterprisesto residents seeking high-quality, affordable housing. The ideal candidate will not only bring commercialacumen but also a commitment to ensuring that our developments support inclusive growth and realcommunity benefit.As a small but ambitious organisation, Water Row Company requires a leader who is comfortablemanaging a diverse team while also being hands-on when needed. Whether it's overseeing keypartnerships, problem-solving operational issues, or supporting team members to deliver the bestpossible service, you'll play an active role in the company's day-to-day success., As a community-led organisation, we are committed to ensuring that local people, businesses, andorganisations are at the heart of regeneration efforts. We work closely with partners across the public,private, and third sectors to ensure that growth in Govan is inclusive and sustainable, preventingdisplacement and ensuring that economic benefits are retained within the community.A Growing andAmbitious OrganisationAlthough Water Row Company is a relatively new organisation, we have already made significantprogress in strengthening our operations and expanding our impact. As we continue to develop, we arefocused on:

• Enhancing our commercial portfolio - Expanding our property management services and
increasing the range of commercial spaces available to businesses and social enterprises.
• Exploring new opportunities for investment - Identifying funding and partnership opportunities
that support the long-term sustainability of the company.
• Strengthening our community impact - Ensuring that our work aligns with the needs of the
community, supporting local employment, enterprise, and economic resilience., The Water Row Company operates under the umbrella of the Govan Housing Group, alongsideits sister subsidiary, Govan Home Team. The organisational structure is designed to ensureeffective management and delivery of services, with a focus on community-led initiatives andsocial enterprise.Govan Housing Group Structure
• Govan Housing Association: The parent organisation, responsible for overarching governance
and strategic direction.
• Water Row Company: A subsidiary focused on managing mid-market rental properties, factoring
services, commercial and residential leasing, and providing money advice services.
• Govan Home Team: A subsidiary delivering repairs, maintenance, and environmental services., As the Head of Water Row Company, your leadership will be instrumental in driving the success of our
operations, ensuring excellence in service delivery, and fostering a culture of continuous improvement and innovation. Your commitment to our mission and values will be key in achieving our strategic objectives and meeting the needs of our customers and stakeholders. Your primary responsibility is to lead the delivery of our portfolio of services, ensuring the effective management and delivery of our Letting Services (which incorporates our portfolio of commercial and residential properties for leasing and our Mid-Market Rental properties). You will lead the team in delivering a service of the highest quality that aligns with the objectives of Govan Housing Group and meets the needs of our customers and potential clients. Additionally, you will oversee compliance with all statutory and regulatory requirements across the Water Row Company's operations. Accountability The role is part of the Group's Senior Management Team, reporting directly to the Director of Community Enterprises.,
• Collaborate closely with the Director of Community Enterprises and other stakeholders to uphold
the mission, values, and strategic direction of Govan Housing Group.
• Contribute to the overall strategic direction, including fostering growth opportunities for the
Water Row Company.
• Provide visible leadership in organisational initiatives and change processes.
2. Staff Management and Relationship Management
• Directly supervise all staff within the Water Row Company, ensuring effective implementation of
HR policies.
• Provide vision, leadership, and management to the staff team, including performance
management and development. 3. Performance and Operational Management
• Lead the delivery and development of our diverse range of services to ensure compliance with
legal standards and best practice, including accreditations such as SNSIAP.
• Ensure staff meet performance targets set in contracts, including timeliness, budget adherence,
and regulatory compliance.
• Efficiently manage resources and support the establishment and control of all functions within
the Water Row Company. 4. Policy Development
• Develop and review policies, procedures, and systems to support service delivery in alignment
with organisational standards and regulatory requirements. 5. Financial Management and Budgetary Control
• Take overall responsibility for setting and managing budgets, ensuring targets are met while
delivering value for money.
• Provide operational input on performance and costs for business/financial planning processes.
6. Governance and Reporting
• Assist in preparing papers/reports for the Board and the Group Executive Management Team as
required. 7. Health and Safety
• Implement health and safety policies, procedures, and systems to ensure regulatory compliance
and staff awareness of responsibilities.
• Ensure adequate service contracts and internal processes are in place to ensure compliance with
health and safety regulations across the diverse range of properties we manage and lease arrangements in place. Other Tasks and Activities
• Embrace and uphold the Water Row Company's core values, including customer service, value
for money, equality, diversity, and teamwork.
• Undertake any reasonable duties necessary to support organisational activities and service
delivery, adapting to changes in the environment and within Govan Housing Group. Note: Whilst this job description attempts to cover the main duties and responsibilities of the post, it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties within their capabilities and the scope of the post as specified by their line manager.

Qualifications Relevant professional qualification or demonstrable equivalent experience in housing, property management, financial advice, business management, or a related field. Experience Proven experience in a leadership role within property management, social housing or a related sector. Experience managing a multidisciplinary team, including individuals with technical expertise outwith own knowledge base. Demonstrable experience of financial management, including setting and managing budgets and driving business sustainability. Experience developing and implementing policies, procedures, and performance frameworks to improve service delivery. Experience of risk management, including identifying, assessing, and mitigating operational and strategic risks. Skills/ Strong leadership and people Knowledge management skills, with the ability to inspire, develop, and motivate a team. Excellent problem-solving skills and the ability to manage risk effectively., Membership of a relevantprofessional body (e.g. CIH, IRPM,RICS, or an equivalent in financialadvice or property management).Leadership or managementqualification (e.g. ILM, CMI, MBA).Experience leading or supportingbusiness development initiatives,service expansion, or new incomegeneratingactivities.Experience working within oralongside social housing,community regeneration, orthird-sector organisations.Knowledge of social housing,community regeneration or socialenterprise business models.Understanding of the strategicchallenges facing housing, propertymanagement, and financial adviceservices., Skills/ Excellent financial acumen, with the abilityKnowledge of not-for-profit Knowledge to analyse financial performance, manage governance structures, risk (continued) budgets, and oversee service viability. management, and compliance frameworks. Excellent written and verbal Strong governance knowledge, communication skills, with the ability to including experience working with present complex information clearly to a board, preparing reports, and different audiences. supporting strategic decision- Strong problem-solving and decision- making. making skills, with the ability to manage competing priorities in a fast-paced environment. Personal Strategic thinker, able to develop long- Ability to lead organisational Competency term plans while managing operational growth and cultural change. delivery. Confident decision-maker, able to assess risks and act with sound judgement. Adaptability and resilience to lead a team through change and uncertainty. Ability to balance commercial awareness with a commitment to delivering highquality, ethical services. Personal Integrity and professionalism, with a Features/ commitment to ethical leadership and Qualities governance. A strong commitment to customer service, ensuring high-quality outcomes for homeowners, tenants, and service users. Open-minded, with a willingness to learn from technical experts and adapt to sector changes. Commitment to equality, diversity, and inclusion in leadership and service delivery.

Water Row Company is a community-led social enterprise and a wholly owned subsidiary ofGovan Housing Group. Established in 2023, the company was created to manage and developa diverse portfolio of commercial and residential assets, playing a key role in the long-termregeneration of Govan. Our approach prioritises community wealth building, ensuring thatlocal people and businesses directly benefit from economic growth.At the heart of our work is a commitment to sustainable economic and social development. We believethat property management and regeneration should not simply be about commercial returns but shouldalso create opportunities for local businesses, social enterprises, and the wider community. Our portfolioreflects this commitment by balancing affordability, quality, and social impact.What We DoWater Row Company is responsible for:
• Providing high-quality, affordable homes - We manage 92 mid-market rental homes, offering
secure, well-maintained housing for working households who may struggle to access social housing but are also priced out of the private rental market.
• Residential leasing - We manage 121 leased residential properties, which are rented to
organisations that provide specialist services to their client groups. This ensures that people with specific support needs, such as those experiencing homelessness, requiring supported accommodation, or in other vulnerable situations, have access to stable housing through trusted service providers.
• Supporting local enterprise and economic growth - We manage a portfolio of communitycontrolled
commercial spaces, providing affordable and flexible opportunities for small businesses, social enterprises, and creative industries to thrive.
• Delivering high-quality property management services - Our factoring service covers 1,191
residential and commercial properties, ensuring that local homes and business premises are well maintained and that property owners receive a professional and reliable service.
• Strengthening financial resilience in the community - Our money advice service supports
residents and businesses with financial guidance, helping them to manage their money effectively and access the support they need., Water Row Company is at the centre of Govan's transformation, working alongside keyregeneration projects that are unlocking new economic and social opportunities for the area.The opening of the Govan-Partick Bridge has already had a profound impact, improvingaccessibility, increasing footfall, and strengthening links between Govan and Glasgow's WestEnd. This new connectivity is attracting investment and interest, positioning Govan as adynamic, thriving place to live, work, and do business.

Standard Hours of Work: 35 hours per week, Monday to Friday. Salary: £51,831 - £54,383 pay award pending. Payment Method: Paid on the 28th of each month by the BACS system into your designated bank account. Probation Period: 6 months. Annual Leave: 35 days inclusive of public holidays. Pension: The Group currently offers a defined contribution scheme. Notice Period: A minimum notice period of one month will apply, in accordance with contractual terms. Professional The organisation supports professional development and training Development: relevant to the role.