Health and Protection Consultant - Edinburgh or Glasgow

Health and Protection Consultant - This role can be based from our Edinburgh or Glasgow office

What can you expect?

To develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service

To ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate

To manage and develop strong client relationships and win new business

To work pro-actively with internal teams to deliver client expectations in line with agreed client account plans

What's in it for you?

To join a truly global organisation that can offer excellent training and ongoing career development opportunities.

We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

Comprehensive benefits programs including : excellent pension contributions, private health insurance, tuition assistance, pension, employee assistance program, career mobility, employee network groups, volunteer opportunities, and other programs

We will count on you to :

Operational

Identify business opportunities from client portfolio and your own network

Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA

Participate in appropriate internal forums

Maintain required industry and technical knowledge

Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards

Compliance with Mercer and MMB systems

Manage client projects to successful conclusion

Compliance with sales process and tools

Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team

Clients

Retain and develop profitable client portfolio to include new clients / service lines

Build relationships with key decision makers

Win new mandates

Take overall responsibility for the delivery to the client of the agreed services

Consult with client to agree and document needs and objectives and ensure delivery of these objectives

Hold periodic review meetings with client

Client action planning in conjunction with client team

Manage insurer meetings with clients

Ensure all clients have compliant engagement documentation, in line with agreed process

Financial

Adhere to Mercer billing standards

Agree and monitor client fee and service specifications to ensure continued profitability

Own personal and client financial targets

Manage WIP & Debt

People

Act as role model with integrity and professionalism

Network with peers internally and externally

Maintain technical knowledge to the required standard

Work with client team to deliver a profitable seamless service

Financial and Commercial acumen (including fee negotiation skills)

Related business experience

Achievement orientated

Consulting and relationship management skills

Technical, product and process knowledge

In depth Healthcare and Group Risk knowledge is essential

Inter-personal, communication and time management skills

Working knowledge of Microsoft Office

What makes you stand out :

Excellent communication skills, both written and verbal

Attention to detail and strong organisational skills

Self-driven and motivted

A desire to provide exceptional customer service