Murray Recruitment are recruiting a Helpdesk Administrator for our client, a well-established facilities management company based in Lanarkshire. This is an excellent opportunity to join a growing organisation and play a vital role in coordinating and managing maintenance and repair works efficiently.

Responsibilities

• Handle incoming maintenance requests, ensuring accurate logging and prioritisation based on urgency. 
• Oversee work scheduling, coordinating engineers, subcontractors, and necessary resources for efficient task completion. 
• Maintain up-to-date records, tracking ongoing and completed jobs while ensuring all relevant documentation is logged. 
• Assist with procurement by raising purchase orders for materials, equipment, and subcontractor services, ensuring approvals and documentation are in place. 
• Act as the primary contact for clients, engineers, and subcontractors, facilitating clear communication and addressing any queries or issues. 
• Monitor job progress, ensuring deadlines are met and proactively managing any potential delays. 
• Contribute to reporting and documentation by compiling key information on job completion, performance metrics, and overall service delivery.

Skills & Experience

• Previous experience in a similar administrative role, ideally within facilities management or a related field.
• Strong ability to manage multiple tasks efficiently, ensuring priorities are handled effectively.
• Excellent communication skills with the ability to liaise professionally with clients, engineers, and subcontractors.
• Proficiency in using databases, job management systems, and Microsoft Office applications.
• Keen attention to detail to ensure accurate recording and updating of information.
• Capable of working under pressure and meeting deadlines in a fast-paced environment.
• A proactive approach to problem-solving and a strong focus on delivering excellent service.

Offering

• Salary: Up to £26,500 per annum
• Working Hours: Monday to Friday 40 hours (varied shifts between 8am – 5pm)
• Holidays: 31 days (including 3 fixed public holidays over Christmas and New Year)
• Pension scheme
• Private healthcare

If this role interests you, apply today by sending your CV!

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