Helpdesk Administrator - Council Headquaters - SBO08708

Job Details

Grade: 5A

Hourly Rate: £13.6964 - £14.8264

Salary: £24995.90 - £27058.15 per annum

Contract Duration: Temporary until 30/09/2025 or earlier return of post holder

Hours: 35

Please note interviews will be held Wednesday 18th December 2024.

Role Purpose

Are you looking for a job in HR Administration where you will be kept busy and be part of a team who are responsible for administering the payroll process for Scottish Borders Council, then this is the job for you.

The HR Shared Services team are responsible for the administration of recruitment, payroll, employee benefits and pensions. While this role will be focused on processing payroll and answering calls and emails you will be exposed to and gain knowledge in all of these functional areas for the Council.

You will be processing timesheets and expenses claims for current employees ensuring these are processed in line with current legislation, working closely with colleagues in the other functional areas. We are always on the look out for new and innovative ways of working and you can play your part in this as the Council looks to adopt a digital first approach.

Training will be provided by our existing team members and then you will be able to pick up this role and start answering the varied and interesting calls and queries the Helpdesk team receive each day from employees.

Essential

HNC in a relevant discipline or extended period of processing experience in one or more relevant functional areas.

Experience of working in a high volume, deadline driven customer service environment

Informal Enquiries

Informal enquiries may be made to Heather Taylor at heather.taylor@scotborders.gov.uk

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.