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Helpdesk Analyst

Fintech Recruitment Solutions, Aberdeen

Helpdesk Analyst

circa £20000 - £24000 d.o.e

Fintech Recruitment Solutions, Aberdeen

  • Full time
  • Permanent
  • Onsite working

Posted 6 days ago, 7 Nov | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

job Ref: KS356

Full Job Description

FinTech RS are delighted to be supporting one of our national clients as they look to add a Helpdesk Analyst to their support team. This position has arisen due to growth and will work within an award-winning team that provides support to various companies within the private and public sectors.


Responsibilities will include:

 

·       Be a first point of contact for clients

·       Liaise directly with customers and clients to support queries/tickets

·       Ensure SLAs and KPIs are adhered too

·       Ensure that qualifications and training are up to date

·       Work with the ServiceNow ticket system


Candidates should have excellent communication skills whilst having a can-do and customer service mindset. Knowledge of Office 365, Windows Server and Active Directly is essential whilst hands-on experience is beneficial.


Interested? Get in touch with Fintech Recruitment Solutions to find out more or client “apply now”!

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