Helpdesk Coordinator - Livingston

Full-time | Permanent | Monday - Friday, 9 AM - 5:30 PM | On-site
Salary: Up to 26,000

Join a Team That Values You!

Are you an experienced Helpdesk Coordinator or a customer service professional looking to take the next step in your career within Facilities Management? This is your opportunity to be part of a company that truly prioritises employee well being and fosters a supportive, positive work environment.

• Be the first point of contact for all incoming queries, delivering professional and friendly support.
• Log, track, and manage help desk requests to ensure efficient resolution.
• Schedule engineers and contractors, keeping clients informed throughout the process.
• Work closely with clients, contractors, and internal teams to ensure seamless service delivery.
• Assist with reports, quotations, and admin tasks to keep operations running smoothly.

• Experience in an FM help desk or FM customer service role.
• Comfortable using IT systems, Microsoft Office, and Teams.
• Strong communication skills, both written and verbal.
• A proactive, detail-oriented mindset, thriving in a fast-paced environment.

• Salary - paying up to 26,500.
• Holidays - 28 days
• Enhanced Pension
• Company incentives / bonus
• Supportive team culture - be part of a workplace that values and encourages growth.
• Career progression opportunities within Facilities Management.
• Hard work is appreciated and rewarded!

If you're looking for a role where your skills make a difference - get in touch today for a confidential chat!