Helpline Advisor

Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more., Own your career, and you can build something to be proud of at Balfour Beatty. By joining our Asset and Technology Solutions team based in Thurnscoe as a Helpline Advisor, you'll work with true experts who'll share their knowledge and provide support, encouragement and invaluable feedback so you never stop learning. Bring us your capability, and we'll help you take it much, much further. Please Note: This role is predominantly day shift, however flexibility will be needed to work evenings and weekends when required. What you'll be doing As a key member of the Balfour Beatty Helpline, you will be responsible for delivery a best service that ensures customer and colleagues requests are delivered and support the delivery of agreed KPIs. The scope of this role includes but is not limited to the duties described below:

• Responsible to the General Manager for the provision of administrative support and investigation into customer enquiries
• Prompt and accurate process of incidents ensuring that circulation SLAs are met
• Managing own workload and operates effectively and energetically as part of the wider team
• Contributing to the efficient resolution of all contacts whilst maintaining high levels of service to internal and external customers
• Answering inbound telephone contacts promptly and professionally, delivering excellent customer service
• Take personal ownership of queries and follow through to completion, including ensuring that the customer is satisfied with the outcome
  
  You'll have/be:
• Proven experience of working within a customer driven environment
• Ability to work to tight deadlines
• Team player with ability to influence and negotiate
• Displays a confident and professional telephone manner
• IT literate
• Embrace change and assist others
• Excellent communication, written and interpersonal skills
• Promote and display a positive attitude, Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion, Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more.

As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits: - Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. - 25 days paid annual leave (pro rata) - Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave - Pension, share incentive plan, volunteering leave, recognition schemes and much more…