Hire Desk Controller - Edinburgh Depot

As our Hire Desk Controller at our JP Rentals Depot in Edinburgh, you will play an essential role in the smooth and efficient day to day operations of our rentals service function. Key responsibility area's include:

> Customer Communication: Professionally communicate with both internal and external customers to coordinate asset availability and resolve any queries.
> Hire Coordination: Effectively convert customer enquiries into profitable hires, ensuring the best terms and conditions are met.
> Provide resolution: Recognize and escalate issues to the Rentals Manager, and address day-to-day operational concerns in collaboration with the Depot Manager.
> Vehicle Coordination: Manage the timely delivery and collection of vehicles and support vehicle movements and PFH's as necessary.
> Excellent customer service: Ensure all customer requirements are met, aiming for the best commercial return from hire and transport assets.
> Breakdown Management: Support breakdown management across depots by utilizing JPVR staff, TPS, and manufacturers for rapid resolution.
Records Management: Maintain both electronic and manual records, ensuring filing, archiving, and processing of customer charges are handled with precision.
> Off-Hire Notifications: Process customer hire enquiries, negotiate hire terms, and manage off-hire notifications to ensure smooth transitions.

Are you the right person for this role?
The right candidate will have the following skills and/or experience

> Experience working within a hire desk role, preferably in a similar industry.
> Organizational Skills with strong attention to detail with the ability to handle multiple tasks simultaneously while maintaining high accuracy.
> An effective Communicator, clear and confident communicator, both verbally and in writing.
> IT Proficiency in Microsoft Teams, Word, PowerPoint, Excel, and have accurate
keyboard skills.
> Eagerness to Learn and expand your fleet knowledge
> Adaptability to work well under pressure and respond to dynamic challenges.

> Competitive salary and benefits package.
> Tailored Learning Opportunities and Learning & Development Programme
> A supportive and dynamic team environment.
> Be part of a company that values safety, quality, and customer satisfaction.

If you have the skills and drive to join our JP Rentals Team and are looking for a challenging and rewarding role, we would love to hear from you! Apply today by submitting your CV via our Swag recruitment portal.

What we need you to know before applying and/or accepting a job offer from us:

Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.

If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.

Jarvie Plant - where people are and always will be our greatest asset!