Hospital Porter - FVRH

To provide an efficient portering service within Forth Valley Royal Hospital with focus on patient care escorting to and from departments and wards. The safe disposal of waste, delivery and movement of items such as records, mail, furniture, linen, medical gasses and other duties including but not limited to materials management and mortuary transfers. The Porter will be required to self-manage their work and activities with consideration to patient care and other service requirements.,

• Ensure a safe patient journey throughout their stay.
• Engage empathetically with the Patients and Relatives and other hospital colleagues.
• Play an important role in patient recovery in respect to the social interaction with patients.
• Comply with the guidelines on confidentiality and data protection.
• Liaise with other hospital colleagues to ensure appropriate level of patient care.
• Use the Intouch system to select the most appropriate work activities in line with the service needs and responding to changing demands. Serco Business
• Respond in a timely manner to work activities using judgement and knowledge to select the most appropriate activity based on the needs of the service or location to ensure an efficient service provision.
• Work using initiative, but with support and advice from Team Leader/Manager on a daily basis.
• Carry out duties in a reactive or ad hoc way as required by service users.
• Have direct patient contact on a daily basis. Escort patients and visitors from wards or departments by wheelchair, bed or trolley when necessary.
• Assist Nursing staff to transfer deceased patients into the Mortuary trolley and transfer them to the Mortuary in a respectful and safe manner.
• Collect and deliver laundry, linen, stores, beds and furniture .
• Collect and deliver laboratory specimens, pharmaceutical supplies and associated reports.
• Collect and sort mail, franking of external mail.
• Collect and deliver case notes to relevant department in compliance with data protection guidelines.
• Take delivery of external mail, then sort and distribute throughout the hospital.
• Operate and respond to communication systems Work in conjunction with the AGV system.
• Support the Security Team through vigilance and diligence in their duties
• Undertake general waste duties.
• Safely collect and dispose and or storage of clinical waste, following strict waste segregation guidelines.
• Exchange waste bins in line with segregation guidelines.
• Undertake Materials management duties, including distribution.
• Operate / use portering equipment. Serco Business
• Wash wheeled bins and other portering equipment as required.
• Undertake cleaning of wheelchairs after patient use.
• Safely connect Medical gas cylinders as and when required.
• Lift and move stores as required.
• Transfer food trolleys to relevant department within required timelines.
• Move equipment around hospital.
• Walk for long periods.
• Work inside and outside in all weather conditions.
• Project a professional, courteous and helpful image at all times.
• Carry out any other duties within scope of training and capability.
What you will need for the role:
• Written and verbal communication skills including a good telephone manner.
• In service departmental training including but not limited to COSHH, Hand hygiene, infection control, moving and handling, health and safety, use of all equipment, customer care and awareness and training.
• In service training will be given regarding all aspects of duties.
• Safe handling and connection of Medical Gas Cylinders and appropriate training to ensure safe and complaint work practices.
• Safe transportation of patients and undertaking on the job risk assessments to ensure safe manoeuvres.
• Post holders may be subject to vetting by Government agencies.
• Any other appropriate training as required to meet the demands of the job Included AGV training details.
  
  At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
  
  Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.