Hospitality Manager

This outstanding opportunity will suit a creative individual who thrives on delivering memorable experiences and 5

• customer service. You will ensure the timely and efficient planning and service delivery of all events offers whilst ensuring key project deliverables and milestones are met. Event days will require flexible working hours, with shifts that may start early and finish late. You will have a positive can-do mind set and love working under pressure.


This is a unique opportunity to work at some of Scotland's most enchanting venues, including historic, beautiful, and truly distinctive locations. If you have a passion for hospitality, this role is sure to captivate you.

Our people not only look after our customers and clients, but they are also the heart and soul of our business. Renowned for being a cut above the rest, we would love for you to join the team!

We're experience makers and food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more. Be part of something greater.

Main Responsibilities

What you'll do:


• Ensure all planning, operational and kitchen service delivery functions for the applicable venue are in place and to the right standard.


• Manage all quality control measures, Health & Safety and Hygiene systems to the desired standard of Heritage Portfolio in line with the tasking allocated by each venue manager.


• Understand and articulate service offers to venue clients, customers, and the Heritage Portfolio team.


• Lead innovation and service styles that drives positive PR, positive client feedback.


• Play an active part within the wider events team - contribute to team activities, discussions, and decisions to grow and improve the Heritage Portfolio business.


• Articulate the service offers for each event, the food element, the equipment, the flow and the customer experience to improve the Heritage Portfolio business.


• Support the applicable venue to manage financial performance including forecasting, event costing, post event review, cost control, stock management and monthly reconciliation.


• Adhere to all client's contractual obligations and conduct day to day Heritage Portfolio business in an appropriate manner and within the agreed contractual terms.


• On a day-to-day basis assist the venue teams with ensuring areas are ready for site visits as required.


• Ensure all processes with regards to the security aspects of the building, stock, personnel and client's expectations are reached and maintained pre, during and post events


• On a day-to-day basis assist the Heritage Portfolio team with site inspections and proposal generation as required.


• To work as a team to promote harmonious working relationships within the Heritage Portfolio team.


• Support the General and Assistant Manager with departmental development of the business, seeking out financially sustainable opportunities.
  
  You will be a dynamic talented events specialist with a can-do attitude who thrives in delivering memorable experiences. You will previously have worked in fast paced venues and therefore gained the ability to react quickly to change and have an inbuilt attention to detail and efficiency.


• A passionate interest in the catering industry - knowledge of current trend and interest in the hospitality world


• Consistent demonstrable experience in a high-volume catering environment


• Ability to craft communication plan to key stakeholders.


• Evidence of ability to create and adhere to project delivery plan.


• Ability to competently use Microsoft Word, Excel, Power point and Email


• Ability to motivate a team of mixed abilities and personalities.


• Proven record of managing a large front of house team of managers, event designers and floor staff, If you are customer centric and have the desire to deliver the optimum client service, we want to hear from you! Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive


We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

We offer a salary of between £28,000pa to £32,000pa + excellent benefits.