Alfa Leisureplex Group has an opportunity for a Hotel Receptionist to join the team at The Croit Anna Hotel, Fort William., As a Hotel Receptionist you will work 40 hours per week, including weekends and live in accommodation with an hourly rate of £12.60, regardless of age!, As a Hotel Receptionist you will report to the Head Receptionist or Hotel Management and will be part of the central hub of the hotel operation, where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience where the word no does not exist. Your tasks will include checking guests in and out; dealing with general enquires and varied administrative tasks, from allocating rooming lists to processing invoices and occasionally serving drinks in the bar throughout the day. This is a diverse role which includes professionally handling reception enquiries and being empathetic towards our guests.

Experience in a similar role
Strong communication skills
Excellent customer service skills with a friendly demeanour
Being extremely well organised and computer literate
Flexible and able to keep calm under pressure, even in challenging situations
Empathy towards individual needs and being a problem solver

Desirable Skills:

Experience in a similar role
Knowledge of the travel, tourism and hospitality industry
Passion for the industry

The Alfa Leisureplex Group is one of the UK's most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK's only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.

Leisureplex Hotels own and operate 24 hotels in the UK's most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Receptionist role click 'apply' today. We'd love to hear from you!

Bi-annual tax-free dividend due to our employee-owned status (over £1,200 last full year)
Funding for any relevant training courses to aid your development
Job Security - our employee-owned status provides better job security, as we can't be sold to another company
Support and continuous development opportunities
Competitive occupational sick pay scheme
Fantastic discounts on our holidays and hotel stays
Employee assistance programme - Health Assured
Length of service rewards
Live In Accommodation
Free employee meals whilst on duty
Build your pension - we have a pension scheme in place that the Company contributes towards
Reward and engagement programs

Our ideal candidate:

Essential Skills