Housekeeping Team Leader

We are looking for a Housekeeping Supervisor at Mansley Serviced Apartments A family run business for over 50 years with a portfolio of Luxury Serviced Apartments across the U.K. We are seeking an individual who enjoys working on their own, is able to take initiative, is customer service focused, enjoys dealing with guests and who is not afraid to take ownership of the role. You will be based at our Edinburgh properties working 5 days from 7, and a minimum of 37.5 hours per week.

Our benefits include:

• 30 days holiday per annum (pro rata, includes bank holidays).


• Reduced rates for staff stays.


• Nutritious, complimentary snacks at work.


• Bespoke uniform.


• Ongoing training opportunities.


• Healthcare benefits and subsidiaries.


• Pension contributions.


• Personal recognition awards.


• Exciting social celebrations and events.


• Complimentary dry cleaning for uniforms.


• Employee assistance programme and helpline.


These benefits are subject to change to meet business requirements and are not included within the contract.

Why work with us:

Our award-winning properties are full of character, with their own individuality and style, reinforced with friendly and professional staff. In addition to being part of a vibrant company grounded in a passionate set of core values, we are dedicated to nurturing and supporting our team and offer a strong basis for a long-term career in hospitality.

Responsibilities for the Housekeeping Team Leaderrole will include but are not limited to:

• Daily cleaning of apartments


• Agreeing quality standards with Management and maintaining them through planning, training and daily supervision of the team, ensuring the Mansley quality standards are maintained at all times


• Monitor and ensure staff morale and motivation is high


• Conduct cleaning quality audits of apartments on a regular basis.


• Liaise with Front Office for any early departures and organise early cleaning for arrivals


• Maintain and order appropriate levels of stock to ensure the smooth running of the apartments, and within budget


• Ensure laundry stock and standards are maintained, rejected items are recorded properly and effectively


• Liaise with Front of House to report any items in need of renewal or repair


• Ensure proper use of chemicals/cleaning supplies by monitoring usage, training for team members, and proper labelling and storing of chemicals
  
  Good Time Management, with a flexible attitude to working shifts


• Energetic, cheerful and helpful personality


• Excellent Communication Skills


• Good spoken and written English


• Guest Service Orientated


• Be computer literate


You must have excellent customer service skills and be fun to work with. You must enjoy what you do.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a thinking outside the box' approach and the desire to be the very best in everything they do. Our highest priority is making you feel as welcome as our guests, and to demonstrate that we care.