Housing Assistant (Allocations)

Fixed term to 28 March 2025 due to structure review.

Alternative working patterns and/or working arrangements will be considered.

The Role

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

We are looking to recruit a Housing Assistant (Allocations) to join our multi-skilled team to deliver a high quality service to customers, meeting their needs as the first point of contact in a busy area housing office. The post holder will be required to use their initiative to evaluate a situation and act accordingly.

The post holder will work closely with Housing Officers, providing administrative support. In particular, the post holder will be responsible for ensuring that empty properties are allocated appropriately within strict timescales. They must be accurate, organised and be able to prioritise work whilst applying the guidelines and procedures that are in place.

All enquiries and/or requests for service must be dealt with confidently and efficiently. The post holder will be expected to remain calm, sympathetic and supportive while dealing with both routine and challenging situations.

About You

You will have a good standard of education, combined with a high degree of competence in the use of IT Systems, particularly those used in a service delivery including Microsoft Office programmes, especially Word and Excel and experience of working in a fast paced multi task role dealing with a range of duties and customers.

The successful candidate will be able to demonstrate their knowledge of, and commitment to, excellent customer care and equal opportunities, knowledge and understanding of Data Protection and its application in a customer focused environment and have a basic understanding of a range of Housing Management Issues and the work of Housing Associations.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack on our website.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities. 

As a Link employee, you'll likely benefit from the following: 

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme 
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year 
• Opportunity to buy and sell holiday days 
• Enhanced company sick and family friendly pay 
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership 
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options 
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme  
• Life assurance scheme providing death in service benefits to named beneficiaries 
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services 
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being 
• Annual flu vaccination 
• Access to a savings and borrowing scheme 
• Cycle to work scheme 
• Travel season/travel ticket loan and much more! 

For a full list of benefits available to employees, please visit our website.

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards. 

Closing Date:  Midnight on Sunday 3 November 2024.

Interview Date: Interviews are being held on Tuesday 12 November at Link's Paisley Office.

How to Apply 

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button on our website. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team and detailing which format you would require.

Please note that CV's will not be considered.

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. 

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.