Housing Assistant (Ukrainian Response) - EDN29502

Job Description

Place

Housing Assistant (Ukrainian Response) - Fixed term until 31/03/2026
City Chambers

Salary: £25,322 - £27,727
Hours: 36 per week

To provide administrative and organizational support to Housing Officers and Lead Officer currently engaging with displaced Ukrainians who are seeking support with accommodation in Edinburgh. Ensuring the quality and performance of a range of housing services are delivered to the customer at the highest standard possible. This will include being individually accountable for key areas of responsibility and working closely with Housing Officers, Lead Officers, and other teams/organizations involved in the wider Ukrainian response.

• Should have relevant experience in housing or other public/customer service.
• Should have a knowledge of the issues facing displaced people when they arrive in a new country – including issues concerning accommodation, visas, benefit entitlement, and language/cultural barriers.
• Schedule housing options advice, Homeless Prevention, and Homeless Assessment appointments between displaced people and Housing Officers. Collect and collate accurate information on online systems such as Northgate.
• Responding to a wide range of inquiries and requests for support from displaced people whilst providing excellent customer service. Finding solutions and appropriately signposting to make the experience of displaced people residing in Edinburgh as positive as possible.
• The post holder must have knowledge and skills to be able to work effectively with external partners, officers, and senior managers delivering the housing service.
• Knowledge of Local Government and housing is required. Involvement in specific projects and improvements, drawing on the support of multi-disciplinary teams.
• Accountable for work being completed in accordance with legislation, regulations, policies, procedures, and other relevant conditions.
  Demonstrate a positive and constructive approach to resolving problems and achieving performance targets.
• Provide accurate data on services to inform a range of decisions that have a major impact on Council income, service performance, policy, staffing, budgets, and relationships.
• relating to the operations of the Housing Service and its business strategy.
• Use initiative and make decisions to manage conflicting priorities and re-allocating resources where required within challenging timescales.
• Regularly briefing the Lead Officer on any significant issues, people at risk of harm, or in danger of becoming homeless.
• Be able to handle sensitive and personal information in line with relevant organizational policies and procedures.
• Be able to work with displaced people who have experienced significant trauma and loss, in both an empathetic and professional manner.
• Project role in the development and implementation of housing policies and procedures to ensure compliance with all relevant housing and related legislation and regulations and ensure that services support the delivery of operational service delivery and the Council’s Housing
• Work to ensure rent payments and other service charges are made on time and, if not, intervene to ensure tenants have the advice and support they need to repay any arrears and maintain regular rent and service charge payments.

This post is subject to a basic disclosure check.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Requirements

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

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