Housing Officer

As the housing officer you will manage a group of sheltered, amenity and general needs housing developments, including managing staff based on those developments, and ensure the delivery of a highly effective housing support and administration services.

As Housing Officer, you will:

• Manage housing applications and allocations and liaise with residents and statutory agencies.


• Ensure the provision of efficient and effective day to day management on developments.


• Provide advice and assistance to others regarding Hanover sheltered housing management services.


• Organise and lead, present and attend meetings with customers and other parties as necessary.


• Encourage and support Customer Engagement on developments to ensure all can contribute and be part of the Customer Engagement Strategy.


• Utilise your knowledge of applicants for housing, developments and local areas to liaise with Area Administrative Officers.


• Assess housing applications by means of telephone / home visits where appropriate.


• Effectively collaborate with local authorities, customers, and internal colleagues at all levels of the organisation.
  
  Two years demonstrative experience in a similar / equivalent role


• Possess a working knowledge of housing legislation and housing management.


• Possess a working knowledge of welfare benefits legislation applicable to the Association's business.


• Budgeting and finance monitoring skills.


• Basic computer skills, including experience using Microsoft Windows, word-processing & e-mail.


• Willingness to obtain PVG Membership


• Ability to communicate and build rapport with a wide range of people


• Hold a relevant qualification suitable for registration with the SSSC (or be prepared to obtain this).


• Occupational requirement to hold a driving license.
  
  Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.
  
  Aside from offering a supportive and friendly environment where our people are valued and appreciated, we'll see that your hard work and drive to succeed are rewarded:



• Competitive salary and pension options


• Flexi-working and Hybrid Working Model


• Access to our Hanover Perks platform with 24/7 GP access, high street and fuel card discounts


• Ongoing 'on-the-job' training


• Full paid PVG / Disclosure


• Employee Health and Wellbeing Support Service


• Cycle to work scheme


• Tech Scheme


• Family friendly policies


Hanover is an equal opportunity and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Scottish Charity no: SC 014738