Housing Officer

Housing Officer

This post is based at Link Housing's Paisley office. However, hybrid working is available with this role and flexible working options may be considered.

Salary £38,597.00 - £43,814.00 per annum (dependent on skills and experience)

The Role 

At Link, people are at the heart of everything we do. Our people have made our award-winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential. 

Housing Officers are responsible for the delivery of quality housing, estate and property management services to our customers. The postholder will ensure that the allocation sign ups and settling in visits are conducted in accordance with Link's policies and procedures, manage, report and carry out abandonments/evictions in accordance with procedures and undertake regular annual tenancy visits. 

The postholder will also be required to ensure effective arrears management and take action in line with policy and procedure, as well as actioning and resolving anti-social behaviour complaints. 

Based in Paisley, a significant proportion of work will be out-with the office environment, post holders will be required to hold a current driver's licence and have their own transport during business hours. 

About You 

You will need to have an excellent standard of education combined with knowledge of, and commitment to, customer care, tenant participation and equal opportunities. The successful candidate will be able to demonstrate a working knowledge and awareness of housing legislation, choice based lettings, Housing Benefit and Universal Credit. 

It is also essential that you have experience of all aspects of dealing with wide range of housing management issues, in particular arrears control, void management, Anti Social Behaviour and tenant participation as well as demonstratable experience of working in partnership with other voluntary agencies or professional bodies. 

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’ s values; Responsibility, Empathy, Social Impact, Participate, Equality, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme 
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year 
• Opportunity to buy and sell holiday days 
• Enhanced company sick and family friendly pay 
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership 
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options 
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme  
• Life assurance scheme providing death in service benefits to named beneficiaries 
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services 
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being 
• Annual flu vaccination 
• Access to a savings and borrowing scheme 
• Cycle to work scheme 
• Travel season/travel ticket loan and much more! 

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Basic Disclosure check.

Closing Date: Midnight on Monday 30 September 2024 

Interview Date: Interviews are being held on Tuesday 8 October 2024 at our Paisley office.

How to Apply  

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password. 

Please note that CV's will not be considered. 

Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description. 

Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.