HR Senior Assistant, Wellness Advisory Team, 12 month FTC

The Wellness Advisory Advisor will support the smooth running of the Wellness functions within the HR Services function of Central Business Services. You will be responsible for managing sickness related cases end to end, from the moment the case is triaged to you, to the point of resolution and closure including any escalations or liaison with relevant stakeholders required in between. Your core responsibilities will be:

• Manage a high caseload as allocated within the team which will include:
• Pay adjustments
• PHI processing
• Return to work cases where advice is required
• Proactive end to end OH / specialist cases
• Management of long-term sickness
• Ensure appropriate follow-up and management of individuals and stakeholders
• Provide a client-focused experience through the timely and accurate completion of queries and activities
• Ownership of queries and escalations
• Liaise with Wellness Advisory Team Assistant Manager to support escalation to clinical team / other HR teams where necessary
• Escalating to the Assistant Manager if necessary or to the appropriate HR services team, or external vendor for specific cases, where required
• Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider Wellness Advisory team or HR community
• Ensure effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure
  
  Previous HR experience of managing sickness absence cases
• Previous case management experience
• Track record of working in high volume, ambiguous and pressurised situations
• Able to adapt recommendations or advise as appropriate
• Customer focus, with a good understanding of the client's needs and priorities
Desirable
• Knowledge of SAP or other HR systems is preferable
• ServiceNow software experience
• CIPD Level 3
  
  Connect to your Industry
Are you looking for the next exciting HR career opportunity? Do you have a passion for delivering high quality service and exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring, and your ideas are encouraged? If so, this could be the role for you. The Wellness Advisory Team provide a Tier 2 level advisory support to employees and the business on a wide range of sickness absence and specialist adjustment queries. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most., Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Central business services We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request., For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. 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