ICT Field Engineer

Devon and Somerset Fire and Rescue Service are looking for an ICT Field Engineer to join our first-class team of Field Service Engineers. Working within our Digital, Data and Technology (DDaT) department. You will join us on a full time, permanent basis working 37 hours per week. This is a development role starting at Grade 5 which attracts an annual salary of £32654.00 - £35235.00, moving up to Grade 6 which attracts an annual salary of £37035.00 - £39513.00 (gross) per annum.

Devon and Somerset Fire and Rescue Service is the largest non-metropolitan Fire and Rescue Service in England. We provide prevention, protection and response services across the counties of Devon and Somerset.

Our vision is that together, we will work to end preventable fire and rescue emergencies, creating a safer world for you and your family. Keeping people safe is what we do, and we owe our fantastic reputation to our highly skilled and motivated workforce.

Purpose of the ICT Field Engineer role:

The post holder will undertake the installation, maintenance, support and configuration of all ICT Hardware within Devon and Somerset Fire and Rescue Service., Delivering, collecting, moving, installing, decommissioning and maintaining ICT equipment throughout the Service area, ensuring adherence, where possible, to all relevant DSFRS Service Level Agreements (SLA's).

Maintenance support and installation of Command and Mobilising Systems, including fire station turn out equipment and MDTs.

To achieve and maintain technical expertise, enabling the installation, maintenance, support and configuration of ICT Hardware deployed within DSFRS.

To act as a mentor and coach in areas of expertise, in order to propagate best practice in all areas of ICT Service delivery.

To liaise with 3rd party suppliers of ICT hardware and services, ensuring measurement and adherence to agreed SLAs.

The installation, configuration and maintenance of software.

Maintaining a good working relationship with users throughout the Service.

Installing cables, sockets, shelves, racks and trunking.

Evaluation of new hardware and software

Assisting with system administration

Assisting with the staffing of the ICT Service Desk in exceptional circumstances.

Maintaining accurate records of faults, configuration changes, work undertaken and interaction with customers and suppliers.

Ensuring that internal and external recognised standards are adhered to.

Produce documentation as required, including the drafting and updating of procedures.

To participate in one of the ICT 'Out of Hours' support schemes if required.

To provide ICT support at operational incidents if required.

To work with partner organisations at an operational level to identify and exploit opportunities for collaboration and effectively deliver shared services (e.g. NFCSP).

To maintain security and confidentiality of information, whether computer based or otherwise in line with legislation i.e. Data Protection Act.

Extensive ICT Hardware support knowledge and experience. To effectively carry out the role this will be a minimum of 5 years.
Demonstrable knowledge and experience of Microsoft O/S software and Active Directory.
Demonstrable knowledge and experience of network architecture, both Data and Communications.
Valid driving licence; ability and willingness to travel to sites within Devon and Somerset, and nationally.
Exposure to the ongoing delivery of both Data and Communications networks and associated devices.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improvement; develops innovative approaches and ideas., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.