ICT Support Technician

ICT Support Technician - 35 hours (5 days over 7) - £24,893 per annum

The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession. 

Our community is made up of the expertise and experience of our 16,000 outstanding, hardworking members, supported by over 100 College staff. Together, our clinicians, all of whom give their time freely to the work of the College, and staff are committed to providing an innovative, relevant and inspiring programme of activity across the College, with the ultimate aim of enhancing patient safety.

With care and compassion at our core, our work is guided by our values of inclusivity, integrity, community, innovation, and inspiring, and we are committed to living these values and behaviours through the way we work and interact with each other.  

The College promotes an agile, flexible workforce and while this is a full‐time post, applications from individuals seeking part‐time, job‐share, or flexible working arrangements are welcome. 

The College has introduced hybrid working which enables employees to work from both their home and in the College. As part of this arrangement, employees are required to spend at least 50% of their working time in the College, with the days being subject to the needs of the business.

The Role

ICT support technicians will provide support across all the ICT equipment, systems, and associated services. The role also includes elements of College Audio Visual (AV) support.

Work will be both reactive through 1st & 2nd level service desk support for ICT and/or AV related incidents, problems and requests; and pro-active in support of project-based ICT improvement and development activities, and scheduled AV events. 

The post holder will primarily be responsible for operating the service desk processes, analysing incidents and requests, prioritising responses and taking them through to resolution either by direct action, escalation to colleagues in ICT and other departments and/or facilitating assistance from 3rd party service providers.

They will also be required to support AV events both in person and occasionally remotely.

The postholder will be expected to be on College premises at least 50% of their working time, therefore they must be within daily commuting distance of Glasgow City Centre.

About You

 The postholder will require the following:

 At least two full years’ experience providing 1st & 2nd line support in corporate environment

• Good problem solving and analytical skills

• An ability to prioritise and take responsibility for task completion

• Excellent team player who is committed, enthusiastic, able to work on their own initiative, and keen to learn and develop

• Good communication and interpersonal skills, having a polite and patient approach

• Excellent organisational and record keeping skills

 ICT Support requirements:

• Experience of 1st and 2nd Line support processes and working with IT service management and helpdesk systems

• Good knowledge and understanding of Microsoft Desktop Operating Systems

• Some knowledge of Microsoft Windows Server Operating Systems

• Knowledge of Microsoft Active Directory (on-premise and Azure)

• Experience in supporting Laptops, PC’s and peripheral hardware.

 Audio Visual Support requirements: Any experience with the following would be a distinct advantage

• Familiar with AV equipment deployments, e.g. projectors, PA Systems, sound mixing decks, video and voice conferencing etc.

• Experience with Webinar solutions, for example Adobe Connect, Gotowebinar, Webex etc

• Experience with Microsoft Teams as a lecture / webinar platform

• Proficient in the use of Microsoft PowerPoint or other presentation applications

 Desirable:

• Experience with Apple MacOS & IOS in a Microsoft Windows corporate environment

• Knowledge of AMX control systems

• ITIL Foundation certification 

 Benefits     

·      40 days’ holiday

·      Pension

·      Life Assurance Benefit

·      Enhanced Sick Pay, Maternity, Paternity and Adoption pay

·      Wellbeing Benefit

·      Cycle to Work Scheme

How to apply

Successful candidates will have the requisite ability and experience to meet the specific requirements of the post. If you believe you have the skills to be part of our team then apply by submitting your CV, with a covering letter and Equal Opportunities Monitoring form (available from our website) via S1jobs.

The closing date is Sunday 5th January 2024. However, we will assess applications as they are received and call successful applicants for interview. We anticipate interviews will be held w/c 13th January 2025.

The Royal College of Physicians and Surgeons of Glasgow is a Scottish Charity, SC000847, regulated by the Scottish Charity Regulator (OSCR).