Incident Liaison Officer

A fantastic opportunity has arisen to join BEAR Scotland as a Trunk Road Incident Liaison Officer. This is a unique opportunity to work across two locations, Perth and Queensferry.

The North West Unit covers a huge area of Scotland, from Thurso and Wick in the very north of the Highlands down to Campbeltown in Argyll and Bute, from Uig on Skye to Perth and Stirling in the central belt. The South East Trunk Road Unit spans 506km through some of the busiest sections of the country, from central Scotland to through the Scottish Borders. It includes routes such as the Edinburgh City Bypass, as well as a large section of the M8 connecting Edinburgh to Glasgow.

The Incident Liaison Officer, reporting into the Network manager, will be responsible for mobilising an effective response to incidents across our Trunk Road network on a 24 hours a day, seven days a week basis.

This role be based across the Perth and Queensferry offices. There is a requirement to work a 4 on 4 off shift pattern to ensure that roads are monitored 24 hours a day, 7 days a week (day and night shift).

Role includes:

• Assisting in monitoring the impact of incidents on journey times for road users.
• Assisting with the management of severe weather incidents and winter maintenance.
• Liaising with the emergency services and trunk road incident support units
• The deployment of emergency and winter maintenance crews
• Monitoring road conditions and weather reports
• Updating databases and associated record keeping.

Knowledge, Skills and Experience:

• Excellent communication skills.
• General IT skills.
• Experience in having successfully fulfilled a role of a similar nature such as an Emergency/Roads Authority or Utility Control Room environment would be desirable.
• Ability to remain calm under pressure.

Why BEAR?

BEAR Scotland currently manages, maintains and improves 1962km of Scottish trunk road including over 2000 bridges and structures through some of the most scenic, but challenging, parts of the country. That means delivering £million investment on road maintenance and improvement every year.

We believe that the people who work with us are our greatest asset and, in order for us to succeed, we make sure we retain and attract a talented, innovative and dedicated team. In return, we offer:

• A tailored, competitive salary
• Pension and life assurance
• Generous annual leave allowance per year
• Additional annual leave purchase through Salary Sacrifice
• 2 paid days per year to help to support your charity of your choice
• BEAR Rewards – shopping discounts and cashback
• Employee Assistance Programme available 24 hours a day, 365 days a year
• Cycle to Work Scheme

Grow your career with a company that inspires and empowers you to deliver your best work so you can evolve, flourish, and succeed.

We are an equal opportunities employer. We wish to ensure equality of opportunity in employment and the fair treatment of all our employees.