Income Advisor

Base Location: Reading or Perth - this is a hybrid role working 2 days a week from the office at one of the advertised locations, As we embed a new customer billing system and develop new processes and controls, we strive to continuously improve our levels of operational excellence and customer experience. For this we require strong team players who excel in customer service, data processing and financial controls.

As an Income Advisor your key responsibilities will include:

- Working through bank statement error batches in the new system to review, accept or reject proposed allocations.

- Perform manual and file-led allocations.

- Investigate problems, resolve unallocated receipt, and answer internal & external customer queries.

- Challenge existing processes and ways of working so that our standards of delivery are continuously improving and adapting for new opportunities, including the digital customer journey.

- Review and update process documentation.

Ability to perform high-volume transactional work with high accuracy, adhering to documented processes.

- Ability to work with Excel to a good-level of proficiency is an essential requirement.

- Numerical confidence and accuracy; basic accounting skills would be useful but not essential.

- Problem-solving confidence and the willingness to question and investigate if something looks wrong.

- Flexibility and strong communication skills to work effectively across the team, including virtually.

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

Salary: £28,072 - £32,605 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 month Fixed Term Contract | Full Time | Flexible First options available