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Individual Giving Manager

The Old Vic, Scotland-wide

Individual Giving Manager

£35000

The Old Vic, Scotland-wide

  • Full time
  • Permanent
  • Remote working

Posted today, 16 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 119828dcfb3e48e3bcaaffa4ed84d999

Full Job Description

  • Contribute to developing a strategic plan for individual giving including Membership, small to medium sized donations across all giving channels.
  • Assume responsibility for The Old Vic's philanthropic individual giving Membership scheme, OV Together.
  • Retain and increase support by delivering excellent stewardship, including delivery of benefits and events, and communication with donors.
  • Generate and convert new donor prospects in order to meet and exceed agreed annual individual giving targets of c. £1.25 million to contribute to the overall Development team target.
  • Line manage the Individual Giving Officer, monitoring key performance indicators and objectives to ensure that targets are met.
    • Administration
  • Oversee lists and draft communications going out to individual supporters including season announcements, updates and invitations and segmenting mailing lists when necessary.
  • Oversee ticket bookings and catering reservations for supporters and to innovate time-saving new processes for automating bookings and reservations.
  • Ensure Membership collateral is regularly updated to deadlines.
  • Ensure database records are updated with donations, research notes, Memberships and event attendance.
  • Monitor progress against targets, ensuring fundraising costs stay within budgeted expenditure and Gift Aid restrictions.
  • Devise and with input from the Events team maintain a system for accurately logging and tracking costs incurred for delivering Membership benefits in line with HMRC and Gift Aid guidelines.
  • Ensure that all data complies with procedures for data integrity (e.g. Gift Aid, GDPR and PCI compliance).
  • Oversee the processing of monthly and annual Direct Debits by the Individual Giving Officer.
  • Support the administration of the American Associates of The Old Vic membership.
    • Prospecting and New Support
  • Identify new routes, channels and audiences to promote other ways of giving amongst existing Old Vic contacts, our database and new prospects.
  • Innovate and implement new fundraising projects, such as Tap to Donate scheme, and creating supporting documents (e.g. case for support and rebrand of membership scheme).
  • Use data analysis to track Membership trends and prospecting, with support from the Individual Giving Officer, to inform strategy and cultivation efforts for upgrading and recruitment.
  • Identify opportunities to further develop relationships with our existing supporters (e.g. cross-sell) and feeding this into strategic plans for Individual Giving.
  • Support the Senior Development Operations Manager on the maintenance of a team-wide prospect tracking system and help monitor the solicitation process.
    • General
  • To ensure The Old Vic's programmes, website and social media are regularly updated with Development information and liaise with Marketing as appropriate in achieving these tasks.
  • Contribute proactively to Development team activities.
  • Undertake training deemed necessary by the Development Director.
  • Carry out any other duties as requested by the Development Director.
  • Comply with The Old Vic's Equal Opportunities, Sustainability and Health & Safety and Staff Handbook policies at all times.
    • This is not an exhaustive list of duties and the Theatre's management may, at any time, allocate other tasks which are of a similar nature or level.

    Essential
  • Demonstrable track record of successfully managing an individual giving scheme
  • Meticulous attention to detail and ability to work independently and with initiative
  • Confident dealing with a range of stakeholders and diverse relationship management
  • Excellent, and demonstrable, administration skills including with regards to financial record keeping and fundraised income
  • A friendly and professional attitude, able to demonstrate excellent verbal and written communication skills
  • Good working knowledge of Gift Aid
  • Outstanding administration and organisation skills
  • Ability to juggle multiple priorities, and pivot when time-sensitive tasks arise
  • A collaborative approach to working in a small, busy team
  • Robust knowledge of CRM / fundraising databases (Tessitura is an advantage)

    The role will support the Development team to successfully raise over £3.5 million annually through fundraising, in addition to a concurrent £19.25m capital campaign. The successful candidate will efficiently manage the day to day running of The Old Vic's individual giving scheme, reporting to the Head of Individual Giving and working with the Individual Giving Officer to implement and carry out a yearly strategic plan to retain and increase support across all levels of Membership and wider areas of giving.
    • Your Team You will be working in the Development Department which fundraises for The Old Vic Theatre Trust, a registered charity. Its aim is to raise voluntary funds for the theatre from individuals, companies and charitable trusts and foundations, as well as through special fundraising events. The department consists of: Development Director, Associate Director - Trusts and Foundations, Senior Proposal Writer, Trusts and Foundations Officer, Head of Corporate Development, Corporate Development Manager, Corporate Development Officer, Head of Events, Development Events Manager, Head of Individual Giving, Senior Philanthropy Manager, Individual Giving Manager, Individual Giving Officer and Senior Development Operations Manager. The Old Vic Trust receives no government subsidy and is reliant on fundraising and ticket sales for its annual income.,
  • 1. Sending a short video file of yourself (no longer than two minutes in length), detailing your experience, why you are applying for the role and what about working at The Old Vic interests you (have a look at the person specification in the job description).

    Salary: £35,000, Hybrid working for eligible teams and a company culture that promotes good work/life balance
  • Enhanced annual leave, starting at 25 days per year, increasing by one day per year up to 30 days (plus bank holidays). Opportunity to switch statutory bank holidays to mark a religious event or festival
  • Complimentary tickets for you and a guest to Old Vic preview productions
  • Discretionary invite to Press Night performances and parties
  • Free therapy from our therapy partner SelfSpace
  • Mental health support via our in house Mental Health Champions
  • Enhanced employer pension contributions with The People's Pension
  • Festive day - one discretionary additional paid day off around the festive period for a collective pause
  • Time to volunteer - one day per year to support a charity or project of your choosing
  • Commitment to learning, education and development
  • Enhanced sick pay
  • Access to interest free travel schemes including Cycle 2 work and Season Ticket loans after your probation period
  • Family friendly policies and enhanced maternity/paternity/adoption/shared parental pay
  • All staff social events
  • Staff discount in Penny and The Old Vic bars as well as discounts in local bars and restaurants
  • Opportunities to get involved with staff clubs and working groups such as the Inclusion Working Group, Sustainability Working Group and the Employee Voice Council.
  • Buddy schemes including New Starter and Parental buddies to support your induction and return to work after parental leave, 2. Sending a short audio file of yourself (no longer than two minutes in length), detailing your experience, why you are applying for the role and what about working at The Old Vic interests you.
  • 3. Completing our application form.
  • 4. Uploading your CV and covering letter, explaining why you are interested in the role and working at the Old Vic.
    • As a Disability Confident employer, The Old Vic has made a commitment that all applicants with disabilities who meet the essential criteria for this job will be invited to interview. However in the event that we have a high volume of applications all of whom meet the criteria and identify as disabled, meaning it is not practicable to interview everyone, we may apply a weighting to the shortlisting criteria, or add an additional shortlisting stage before any interviews take place. In all cases we will take care to ensure that any criteria or weightings do not disadvantage disabled applicants. All appointments are made subject to satisfactory references and proof of eligibility to work in the UK. The Process The recruitment process for this role will be two stages:
  • 1st stage virtual conversation
  • 2nd stage in person conversation
  • You may be asked to complete a work based skills assessment or challenge.
    • The closing date for this role is 28 October 2024 at 10am. First Conversations are likely to take place w/c 11 November 2024. Equal Opportunities We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We are particularly keen to receive applications from people of the global majority, LGBTQ+, neurodiverse and disabled candidates. We may take positive action, in cases where candidates are equally qualified, to increase the employment of under-represented groups at The Old Vic. In the event that we ask you to attend the theatre for a conversation and you are struggling financially, we may be able to reimburse you for any reasonable travel costs.