Infrastructure Support Officer (Temporary) - REQ03391 - 402544

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC10 - £39,829 - £45,696

North Lanarkshire Council have made a commitment to deliver new Community Hub facilities with the aim is to deliver inclusive learning environments where state-of-the-art facilities are provided for children, young people and members of the community.  

This post is a 23-month fix term post working in the Telecomms Team supporting the technology requirements for the delivery of Digital Services to the Hubs. 

You will have good knowledge and technical understanding of ICT infrastructure technologies, particularly for Data Cabling design and specifications, Cisco Switching and Routing technologies, Cisco Voice and Cisco Wireless.  

The remit of the Telecomms team includes the design, develop and maintain the Council’s ICT infrastructure. Supporting the Council to meet the needs of its internal customers utilising and developing IT solutions that make best use of technology to provide efficient, secure and effective services. 

Although based at Motherwell Civic Square, due to the nature of the post a predominant aspect to the role will require the post holder to provide a peripatetic service, exercising initiative and independence in dealing with any issues that arise throughout the life of these projects.

 With an SVQ3, HND or equivalent in an ICT related subject, preferably with accreditations or training in ICT Technology subjects, such as Cisco CCNA. Training and qualifications in other related best practice subjects such as Prince2, ITIL, management and leadership will be advantageous.

You will have significant work experience in an ICT infrastructure development and support role and be able to demonstrate experience and capability of interpreting and defining customer requirements.

As a developing IT Professional, you will be able to demonstrate technical analytical and problem-solving skills, be self-motivated and organised, be able to work to targets, demonstrate experience of project work, and react appropriately and quickly to challenges. Good oral and written communication skills are also essential.

This position is temporary until 30th December, 2026.

You must hold a current UK driving licence to apply for this role.

Succesful applicants will be subject to a basic disclosure check.

 Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55-minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50-minute unpaid break)

Working here at North Lanarkshire Council 

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at  work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. 

For more information on local authority careers visit the myjobscotland career hub 

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. 

Click here to see our  Recruitment Charter. 

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. 

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. 

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. 

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. 

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone . 

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***