Innkeeper's Collection Night Porter

Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:

Be the first point of contact when checking in late arrivals and walk-ins
You'll ensure a warm, friendly and genuine welcome
The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
You'll ensure guest and business safety and security is top priority at all times
In the event of a fire, evacuating all guests and team from the business safely and quickly
You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Passionate about guest care
A can-do attitude
Professionalism under pressure
Great eye for detail
Enjoys and wants to be an active member of a team
Excellent verbal communication
An understanding of what excellent guest service looks like, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

• Flexible shifts - to fit around the other important things in life.


• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we've got you covered.


• Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.


• Never a dull moment - fun, laughs and lifelong friends!


• Team Socials - work hard, play hard!


On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.