We're seeking a strategic, insight-driven professional to lead the development, delivery, and implementation of customer insights that inform critical business decisions. This high-impact role will serve as a key business partner to cross-functional teams and play a central role in fostering a culture of evidence-based, customer-focused thinking., Lead the design and delivery of the insight roadmap for a defined business area, aligning analytics and research with strategic goals.
Translate complex business challenges into clear, actionable research and analytics programmes.
Coordinate cross-team insight activities to ensure alignment, efficiency, and measurable outcomes.
Develop dashboards, scorecards, and visualisations that support decision-making and performance tracking.
Champion segmentation initiatives and enhance understanding of key customer metrics such as value for money.
Own "the last mile" of insight: deliver knowledge in compelling formats that drive stakeholder action.
Create a multi-channel communication strategy to ensure insights reach the right people at the right time.
Represent the insight function in senior leadership teams and deputise for the Head of Customer Insight & Analytics when needed.
Stay ahead of industry trends and bring innovative insight and analytics practices into the organisation.
Collaborate with external research agencies to ensure best-in-class outputs.

Proven experience leading customer insight and analytics initiatives that inform high-level business decisions.
Strong analytical background, ideally with a degree in a relevant field (e.g. statistics, operational research, management science).
Excellent communication and storytelling skills - able to translate complex data into actionable insight.
Adept at working with multiple data sources and analytical tools.
Skilled at stakeholder engagement across senior and cross-functional teams.
Experience with segmentation, customer journey mapping, CRM, and customer value analysis.
Familiarity with AI/GenAI applications in research and analytics is a plus.
Comfortable managing projects end-to-end, including agency management and impact measurement.

Inventum are working with a Financial Services company, designed to help people with disabilities access a vehicle of their choice through a lease scheme, making it easier for them to get around., Inventum Group is acting as an Employment Agency in relation to this vacancy.