Insurance Officer (Part Time)

This part-time role involves working 21 hours per week over 3 days, with a salary ranging from £18,828 - £20,920 per annum, depending on experience. Preferred working days can be discussed during the interview process. This is a varied role where you will be supporting the team to ensure our insurance is adequate and appropriate for our business activities while continually seeking ways to improve and deliver efficiency. In this role, you will manage the insurance inbox, handling a range of insurance-related enquiries efficiently and professionally. You will coordinate investigations into liability claims, assessing their validity and merits while liaising with all relevant parties to prepare witness statements. Additionally, you will stress-test evidence, summarise findings, and maintain comprehensive records to support the team's operations. Collaboration is key, and you will work closely with colleagues across the organisation as well as external stakeholders such as brokers and insurers. Your strong communication and customer service skills will help you establish and maintain productive working relationships, contributing to the success of the team.

• Experience of working in a similar insurance claims management role
• Experience of investigation and/or loss management in construction, maintenance and/ or personal injury/ Public Liability
• Experience of maintaining accurate records, audit trails and databases
• Excellent time management and organisational skills, able to prioritise workload
• Be results driven and self-motivated to deliver against deadlines and targets
• The ability to ask the right questions and to listen to the responses
  
  Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives. You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers. We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all. Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy., We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships. Own It We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do. One Team We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen. Be Brave We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.

Salary £31,380 - £34,867 per annum (FTE) Location Home based Midlands (with occasional travel to Solihull/Worcester offices as required) Mergefield Title {Mergefield Value} Mergefield Title {Mergefield Value} This is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST., While this role is home-based, you should be able to travel and work from Group offices/other locations approximately two days per month. Our Group offices are located at Birmingham Business Park, Solihull and Central Park, Worcester. Some of the great benefits we can offer you:
• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
• Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)
• Learning and Development opportunities
• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers