IT Helpdesk & 2nd Line Support

IT Helpdesk & 2nd Line Support| 6 Month Contract | (Outside IR35) | Hybrid (Edinburgh, 2 days pw) | Starting ASAP

Day Rate: Market Rate

Job Description:

Detailed and consistent 1st line call logging and a good level of first-time fixes. Maintaining your list of calls assigned to you to produce a high level of service 2nd line incident resolution when tasked, including deploying devices and asset management

Essential Skills:

• Technical knowledge of Microsoft Windows 10 and how to build machines in SCCM. Also proficient in using Microsoft Office applications, particularly Outlook, in Office 2016 and Office 365.
• Recent experience of providing first and second line support in a large, networked environment.
• Excellent communication skills, and a confident, customer-focussed manner.
• Is self-motivated and has good inter-personal skills. Is well organised, with an analytical approach to problem solving.
• Experience of supporting smartphones/tablets, laptops and remote users.
• Experience of using an incident management software package, preferably Assyst, to record incidents and update configuration items.

Desirable Skills:

• Good problem solver and uses own initiative.

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.