IT Service Desk Apprentice

+ Respond to customer queries and requests via a number of methods including phone calls, live chat service, email and support tickets
+ Provide first contact resolution through troubleshooting
+ Contribute to the team's continual service improvement objectives by identifying repeat incidents and highlighting potential process improvements
+ Complete user access requests, software installs and local hardware requests
+ Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team

+ Professional and courteous telephone manner
+ Willingness to work flexible hours / shifts
+ Able to learn new technologies and work in a technical environment
+ Able to follow set processes and procedures and highlight potential improvements
+ Understanding of Microsoft products, On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. If you are looking for an exciting and unique opportunity, to help drive their next phase of growth Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of Edinburgh.

£19,000 per annum, increasing to £26,000 once apprenticeship is completed

Working hours:

Initially you will start working on a 8 hour shift pattern starting anywhere between 8am - 2pm, Monday to Friday, + Mentoring scheme throughout apprenticeship
+ Luxury office space based in the centre of Edinburgh
+ Mental health awareness benefits
+ Track record of taking on over 50 apprentices within service desk