IT Services & Digital Support Officer

Newbattle Abbey College, Newbattle, Midlothian

IT Services & Digital Support Officer

£33503 - £36378 pro rata

Newbattle Abbey College, Newbattle, Midlothian

  • Part time
  • Permanent
  • Onsite working

Posted 1 week ago, 22 Jan | Get your application in now before you miss out!

Closing date: 16-02-2025 (In 13 days)

job Ref: None

Full Job Description

Job Purpose:-

 To maintain and continually improve the quality of the IT Service delivery and 

enhance the user experience, including providing first-line support for the IT 

infrastructure, software and classroom technologies.

• To observe best practices in the IT Service delivery and following appropriate 

processes to deliver an excellent support service across the College, including 

educational and learning environments.

• To support staff and students in the effective use of technology to enhance 

learning, teaching and business processes.

Main Duties and Responsibilities

IT Services:

• Ensure services are efficient and effective while ensuring College processes are up-to-date. This includes ensuring the College is aware of new methods, 

techniques, hardware or software that may improve IT and digital functions. 

• Ensure all methods and tools for the planning, development, testing, operation, management and maintenance of systems are adopted and used effectively throughout the College. 

• Ensure the effective integration of IT solutions within classroom and learning 

environments.

• Undertake lifecycle planning, control and management of the assets of an 

College.

• Monitor for vulnerabilities and risks in existing software and systems.

• Provide effective control and treatment of risk to the availability, performance, 

security and compliance of the business services impacted.

• Monitor access to IT facilities or infrastructure in accordance with established 

College policy. 

• Process and coordinate timely responses to incident reports. 

• Resolve and manage problems throughout the information system lifecycle. 

• Provide advice and recommendations to address College issues and user needs, and implement agreed solutions. 

• Provide technical advice and assistance to staff, students and visitors.

• Liaise with external suppliers to ensure successful delivery of products and 

services

Business Change and Enhancement:

• Deliver projects involving the development and implementation of new 

technology and applications, ensuring they meet the College’s needs and

delivered within the parameters of cost, timescales, and quality. 

• Deploy and integrate new capabilities into the College in a way that is sensitive to, and fully compatible, with business operations.

• Support staff learning and development in the use of IT and digital tools.

General:

• Be committed to the College’s purpose, vision and values.

3

• Contribute to the development, implementation and monitoring of relevant 

college policies and procedures.

• Work on own initiative under the direction of the Director of Operations 

• Undertake other appropriate duties required by the Senior Management Team.

Key Contacts/Relationships:

• External contacts include: IT Support, commercial clients, College sector bodies such as CDN and JISC.

• Internal contacts include: Staff, students, visitors, committee members.

  • Facebook
  • Twitter
  • Instagram
  • TikTok
  • Linkedin
  • Email

About this company

Newbattle Abbey College

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