IT Support Analyst

We're looking to bring a keen focus to our wealth and investment product offerings to help our customers achieve their financial goals. Through our acquisition of Embark, we'll seek to improve how we serve and support our customers through modern, easy to use, ground breaking technology, whilst also modernising the way Scottish Widows works with intermediaries. This opportunity is the next exciting piece of the jigsaw for LBG and you could be part of it! Continuing our extensive transformation programme, we're redefining what a bank is from the inside out. Our technology, our culture, and our mind-set is changing to craft a true engineering-led organization. Your role as Service Desk Analyst will consist of IT infrastructure support which entails being the first line support for all incoming IT Infrastructure requests including both hardware and operating system support, and application support covering all existing bespoke or COTS applications used by the Group. In both aspects, your workload will be based on support tickets raised in our IT Service Desk system and involving you supporting staff over the phone, via email and face-to-face to resolve their hardware and software related issues such as,

• Providing end-user IT support via telephone, e-mail and face-to-face
• Providing ownership of tasks, requests and incidents through-out the service lifecycle
• Providing regular updates and feedback to customers on outstanding calls
• Management of problems within agreed timeframes
• Prioritisation of tasks, requests and incidents in accordance with agreed service levels
• Producing and presenting recommendations relating to the resolution of calls and improvement of the IT service
  
  You'll be proficient in the installation and support of desktop hardware and peripherals as well as the use of Microsoft Office (Office 365) products.
• You'll be familiar with desktop PC support and have the ability to interpret and analyse data.
• Analytical and problem-solving skills.
• Ability to multitask and work to meet deadlines under pressure, maintaining attention to detail.
• Exceptionally proactive nature, with the ability to innovate and challenge in support of the business model we are operating alongside clear communication skills and exceptional attention to detail.
• Experience in an IT support or customer service-related role is essential.
And any experience of these would be really useful
• Degree or equivalent experience in a related subject (e.g. Business, Computed Science or IT)
• Experience in a Financial Services Business
  
  We've an exciting opportunity for you to join our team as a Senior Developer and play a leading role in helping to grow our Wealth and Pensions business. You'd be helping us bring together the strengths of Lloyds Banking Group with one of the UK's fastest growing financial services businesses and one of the leading retirement solutions providers in the UK - Embark Group., At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%.
• An annual bonus award, subject to Group performance.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 22 days' holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.
This is a once in a career opportunity to help shape your future as well as ours.