IT Support Analyst

The IT Support Analyst will report directly to the Group Head of IT and provide IT desktop support to all staff in a timely manner using the company helpdesk system. Responsibilities include using IT systems to manage hardware assets and software licenses. Producing reports from these systems will also be required.

The role requires good working knowledge of Microsoft Active Directory specifically GPO's, user & computer management, securities and DHCP/DNS. Good working knowledge and understanding is required for the Microsoft Office suite (including Teams), Sophos Central, Microsoft Operating Systems (Windows 10 and newer) and other applications typically found on an office computer is expected. The nature of the business requires a wide variety of IT systems and solutions to be used which will be expected to be supported. There is a need to support staff remotely using VPN and other software tools that are made available. The role includes the need to configure and deploy IT assets in line with company policies and configurations. Managing and developing the network infrastructure will also be an important part of the role, along with good fault finding skills. Requirements Excellent communication skills - oral and written Excellent presentation skills - delivery of induction training - experience advantageous Excellent customer service skills Full driving license to occasionally travel to different sites within the MacTaggart Scott group of Companies IT Skills: Microsoft desktop operating systems (Windows 10) Network infrastructure configuration skills Microsoft Active Directory Microsoft Office Suite Enterprise AV system support Enterprise encryption support

Your future at MacTaggart Scott - What we offer

• As part of our Healthy Work-Life Balance employees can choose between a 4- or 5-day working week. Allowing you to fit work around your priorities and personal life, not the other way round.
• Flexible working hours between 07:00 and 19:00, and core hours of 09:30 - 15:30.
• Our leave policy brings together leave entitlements which include annual leave,paid parental leave, military reservist leave, plus more.
• We will provide you with a supportive and engaging environment where you can grow your career, with a dedicated Learning and Development team.
• A generous referral programme.
• Your wellbeing is supported through our online wellbeing program as well as our Employee Assistance Programme and an onsite nurse.
• Onsite Canteen and Car Park