IT Support Analyst (1st Line)

The role will involve supporting both the head office and operational areas of the business; as such an understanding of diverse infrastructures alongside the ability to analyse, detect, diagnose and resolve issues, whilst providing a high degree of customer satisfaction are all fundamentals. The role requires visits to our sites throughout Scotland so a driving license will be essential.,

• Responsible for the Installation, configuration, and maintenance of computer hardware, software, networks, mobile devices, and printers.
• Taking end-to-end ownership of IT tickets, including communication and technical resolution.
• Appreciation of Service Level Agreements (SLA's).
• Good experience with Active Directory - adding user accounts, troubleshooting, user network access permission, AD account administration etc.
• Visiting company locations to provide on-site support and collaborating with team members during projects.
• Responsible for managing mobile devices, configuration, and troubleshooting any issues.
• Experience in troubleshooting MS Windows 10, 11 as well as Office 365.
• Microsoft accreditations such as MCP and / or MCSE and ITIL would be advantageous.
• The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
• Creating and applying user groups, permissions and settings using NTFS and Windows Group Policy.
• Tracking asset management by managing stock, issuing items and maintaining records.
  
  Candidates will be a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call Centre environment.
Hours of work are predominantly between 8AM and 5.30PM on a rotational shift pattern basis and a degree of flexibility is required.

Optical Express is one of the World's leading providers of Laser eye surgery with the largest number of clinics throughout the UK and Europe. A progressive organisation, we operate over 110 clinics. The group operates in the UK, Ireland, Croatia and Germany.


• An industry leading salary
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
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