IT Support Engineer

As an IT Support Engineer, you will be the primary point of contact for resolving IT-related issues within a hybrid working environment. Your expertise will ensure minimal downtime and enhance productivity for our users. This role involves a balance of technical troubleshooting, user support, and collaboration across teams. Other companies might call this: Infrastructure Engineer, 1/2 line support engineer Objectives & Responsibilities: Beam is an exciting and dynamic environment meaning these are likely to change as we grow. Upon joining your objectives and responsibilities will include: First Line Support:

• Respond to user inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues
• Assist users with login problems, password resets, and account setup
• Incident Management:
• Log, track, and escalate issues using our ticketing system.
• Prioritize incidents based on severity and impact on business operations.
Hardware and Software Support:
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Manage software applications via MDM and RMM tools.
Network Support:
• Troubleshoot network connectivity for wired and wireless connections.
• Set up and configure routers, switches, and firewalls
Documentation:
• Maintain accurate records of support requests and resolutions.
• Create and update knowledge base articles.
User Training and Education:
• Provide training on IT systems and applications.
• Promote IT security and data protection best practices.
Collaboration and Communication:
• Work with IT team members to resolve complex issues.
• Communicate with end-users to gather necessary information for issue resolution.
  
  Proven experience as a 1st/2nd Line Support Technician or similar role.
• Knowledge of Windows device management and Active Directory.
• Familiarity with Microsoft Office Suite and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.
• Customer-oriented with a patient and positive attitude.
• Willingness to travel for vessel mobilization as needed.
• Ability to work independently.
Grow together with Beam where you will learn and use the following:
• Ubuntu OS management.
• Gain experience in a small team, fast-paced environment.
• Virtualization and VDI technologies.
• Microsoft Intune, Group Policy, SQL Server, ConnectWise, Freshservice.
• Marine environment supporting vessel based infrastructure
• Knowledge of scripting (PowerShell, Bash)
  
  People join Beam because they are excited by the possibility of leaving their own mark on the world and developing solutions that solve real world problems. Although we share the same vision, we value varied perspectives, and we adapt to fit different people from all walks of life. Not only does that make for a genuinely awesome team of colleagues, but it also makes day-to-day life more interesting, and it's how we keep evolving and getting better at what we do.
What's in it for you? You'll get to work with a passionate, smart and highly driven team with an incredible range of skills. Other benefits include:
• Flexible working options including compressed hours
• Hybrid working, up to 3 days from home
• 33 days annual leave increasing 2 days a year up to 43 days after 6 years
• Private medical insurance, including Dental & Optical
• Career and learning development through paid courses, conferences and events
• Curiosity fund - up to £500 to spend on learning which is not role related
• Up to 10% company bonus
• Pension up to 6% company contribution
• Life assurance paid at 4X salary
• Volunteering day, to give back to your local community
• Enhanced maternity and adoption leave
• Cycle to work scheme
• Recognition & rewards for doing great work and living our values and behaviours
Join Beam in our mission to make the world a cleaner, greener and safer place by deploying technology for good. Interview Process At Beam, we've designed a straightforward interview process to ensure the best fit for both you and the company. We have adopted anonymised recruitment. This means that your name, date of birth and other personal details will not be seen by the hiring team. Application: Begin by submitting your application with your CV, highlighting your skills and experience relevant to the job. Answer key questions on elements that are important to the role. Aptitude Test: Demonstrate your critical thinking, problem-solving abilities, and workplace personality through an aptitude test. Talent Partner Interview: We will tell you more about the role, the team and Beam's mission. This is a two-way conversation; we want to learn about your motivation, what you can bring to Beam, and provide answers to your questions. Team Interview: Engage in a 1-hour interview with a few team members. Experience the role firsthand and share your skills and experience. We'll discuss our technologies, key skills, and team dynamics. As always, feel free to ask any questions you may have. Executive Conversation: Meet with an executive for a 30-minute discussion. This is your opportunity to express your thoughts on the role and ask any final questions. We'll clarify expectations and ensure this role aligns with your aspirations. Offer! If you are successful in the process, you'll receive an offer to join Beam and become part of our team. We value the diversity of our teams and are committed to supporting and welcoming individuals from all backgrounds, knowing that every perspective is a valuable part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.