IT Support Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).

Based within Argyll & Bute HSCP, this exciting role of IT Support Officer is responsible for the provision of IT support within Dental Services throughout the HSCP.

On occasions the post holder is called upon to supplement resources in other localities within the Argyll & Bute HSCP. The post holder will be key role in delivering the HSCP's digital transformation programme over the next 2 -3 years.

The eHealth IT service in this locality comprises several hundred PCs mainly running Microsoft Windows WIN10 with associated user authentication, file & print and application support servers running Microsoft Windows 2012\2016\2019 Server.

Each site has a local area network connecting to the NHS wide area network either via a locally managed firewall or routers managed under contract.

Candidates should be educated to degree/HND or equivalent level and have at least two years experience in a similar role.

You will be highly proficient in the following areas.  Hyper-V, Windows Server 2012, 2016, 2019, GPO, MS 365, SCCM, and WIN10 desktop environments is essential. Experience of current Microsoft Office applications and their delivery/support is also required.

A thorough understanding of networking topology, and good customer facing skills is important.

Excellent communication skills are essential both in dealing with demanding users and in advising users of all levels in terms of use of IT services or in meeting new requirements.

A clean UK driving license is required as a considerable amount of travelling around the Argyll & Bute HSCP is necessary to carry out the duties associated with this post although use of pool cars is frequently possible.

Informal enquiries to:   Stephen Morrow      Job Title            Deputy Head of eHealth HSCP 

email: stephen.morrow@nhs.scot      

Mobile:

What is it like to work for the Health and Social Care Partnership in Argyll and Bute? CLICK HERE TO FIND OUT 

ADDITIONAL INFORMATION FOR CANDIDATES

• You should apply for this post by completing the application process on Jobtrain.
• DO NOT upload a CV as this will not be used for short listing purposes
• Posts close at midnight on the indicated date
• For help to complete an application on Job Train please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/
• Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately
• Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates
• Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues
• We recommend using the Internet Browser 'Google Chrome' or 'Microsoft Edge' when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments
• Some of our vacancies are for internal candidates only. If you are a member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Highland
  
   

NHS Highland is geographically the largest of the 14 regional boards of NHS Scotland, covering an area of 12,500 square miles, across Highland and Argyll & Bute.

As a board we strive to ensure the environment is conducive to nurturing a positive culture, supported and delivered through our NHS and Social Care values.

NHS Scotland is reducing their full time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay.  This reduction will also be applied pro rata for part time staff.  This advert and any subsequent offer/contract of employment therefore reflects the new working hours.  However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.  If you have any questions or concerns please contact the Recruiting Board.