IT Support Specialist Apprentice

We are looking to recruit an IT Support Specialist Apprentice (SCQF6). The successful candidate will work as part of a small team providing front line Helpdesk support for a wide variety of software and systems in a mixed environment (Windows, MacOS, Linux). While the apprentice will have the opportunity to work across all IT platforms, the majority of the work will be Windows based in the first instance., Communication is an important part of the role and the post holder will be required to interact with staff at all levels throughout the organisation, both locally at the UKATC and elsewhere within the STFC. They may also be required to liaise with external suppliers and contractors on occasion.,

• First line helpdesk support using a ticketing system
• Troubleshooting hardware and software issues
• Maintenance of records and documentation
• Assisting with IT group projects
Alongside this, you will undertake professional development and training as part of a cohort of IT Support Specialist Apprentices with the training provider QA. This will include self-directed learning through the use of the QA learning platform as well as online classroom sessions. More information can be accessed at https://www.qa.com/apprenticeships/scotland-apprenticeships/it-support-specialist-scqf-level-6/ Upon successful completion of the course, participants will achieve: IT Support Specialist SCQF6., UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion - a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.


• Achieved or predicted to achieve a minimum of two National 5 qualifications at Grade C/4 or above
including Maths, English (S)
• Demonstrable knowledge of - or enthusiasm for - various aspects of computing. Your CV and cover letter should give example(s) of any personal, school or work-based projects that involved learning about and using IT and/or hardware, and what you enjoyed (S&I)
• Excellent verbal and written communication skills, as demonstrated in your CV, covering letter and interview (S&I)
• Excellent problem-solving skills (S&I)
Desirable:
• Some knowledge of PC/Mac computer hardware (I)
• Some knowledge of Microsoft Desktop Products (I)
• Knowledge of Windows and/or MacOS operating systems (I)
  
  The UK Astronomy Technology Centre (UK ATC) is a national centre of excellence for the development of scientific instrumentation and facilities for ground and space-based astronomy. Based at the Royal Observatory Edinburgh (ROE), and operated by STFC, it has a world class reputation for delivering innovative and capable cameras, spectrometers and telescope systems.
The UKATC IT Support group at the ROE deliver IT services across the site. The work we do within the group is key to protecting the business assets of the organization and is an enabler for the work of the scientific community at ROE., What could you achieve with the world-leading facilities and experts of one of Europe's largest research organisations by your side? Join us and discover what's possible! About The Science and Technology Facilities Council (STFC) As one of Europe's largest research organisations, we ask the biggest questions in the universe to find answers that change the world around us. We seek understanding. We're proud of the impact we make. And we're committed to helping build a globally competitive, knowledge-based UK economy. Being part of all this means contributing to work that pushes boundaries and creates possibilities. You'll work with, and learn from, true experts. Whatever your role, you'll be free to question, and encouraged to share ideas. And, in a positive and supportive culture, you'll discover just what a difference you can make when you're equipped and inspired to excel. We're a place where curious minds thrive. Not bound by profit, we explore ideas that others don't, ask questions that others won't, and discover answers that others are not equipped to find. And, alongside Mars landings and black holes, we also explore diverse, international projects in everything from science and engineering to computing and technology. Whether it's at the cutting edge or behind the scenes, our work is intellectually challenging. It's very often ground-breaking. And it's endlessly, irresistibly fascinating., UKRI is an organisation that brings together the seven disciplinary research councils, Research England and Innovate UK. Together, we build an independent organisation with a strong voice and vision ensuring the UK maintains its world-leading position in research and innovation. Supporting some of the world's most exciting and challenging research projects, we develop and operate some of the most remarkable scientific facilities in the world. We are pushing the frontiers of human knowledge through fundamental research and delivering benefits for UK society and the economy through world-class research, skills and business-led innovation.

With training and support from experts in their fields, you'll be enthusiastic about developing your knowledge, skills and behaviours, working towards completing your apprenticeship, gaining appropriate qualifications whilst making a real difference in your role. If working with innovative technologies on world-leading research isn't enough, you will develop both professionally and as a critical member of the team in an environment you won't find anywhere else. Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have - and those you have yet to discover! We provide an opportunity to really pursue your interests and passion. You'll have access to additional core skills development, access to a community of apprentices across the site, annual Apprentice awards evenings, a number of active sport and social groups across campus, and potential opportunities for overseas placements. STFC offers a benefits package crafted to provide an excellent work/life balance including 30 days' annual leave, an outstanding index linked pension scheme, 10.5 public and privilege days, Christmas closure and flexible working hours., Choosing to come to work at UKRI means that you will have access to a whole host of benefits from a defined benefit pension scheme, excellent holiday entitlement, access to employee shopping/travel discounts and salary sacrifice cycle to work scheme. For more details, visit benefits of working for UKRI. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.