IT Support Technician

We have an exciting opportunity for an IT Support Technician to join our team. The job is mainly based in Crieff but will involve some travel to the other hotels and sites in our family of hotels. As part of our existing IT department, you'll provide desktop support using tools such as our IT helpdesk, remote agent and more. You will be a point of contact for troubleshooting and general IT issues for our family of hotels. In addition, you'll be involved in bringing in new hardware into the business and IT development projects to move the business forward.

We are looking for a team player that's flexible with a background in IT and a drive to support our users, hardware and services across the business. You will need to be a good communicator, written and verbally with the ability to prioritise your workload and escalate problems precisely and efficiently.

We're a small team looking after a very busy IT infrastructure and are continually looking how we can improve our services and ensure that we are following new best practices. Join us and you can be sure that no two days will be the same for you and you'll have ample opportunity to use and develop your existing IT skills.

What we need from you:

To be successful in this position, you'll have working experience of the following-

• Active Directory


• Microsoft 365 - Exchange, Teams, SharePoint and more.


• Group Policy


• All Microsoft operating systems for desktops and servers


• Microsoft Office


• Antivirus Cloud


• TCP/IP networking/wired/wireless/DHCP/DNS/Routing


• Desktop user support


• Knowledge of remote working and VPN setup


• Cloud Hosting


• CCTV systems


• Firewalls


• MDM (Mobile Device Management)


• Full UK drivers license - essential