We are looking for a dedicated IT Support Engineer to join our growing team. This role involves providing high-quality telephone, portal, and email-based support to businesses across the UK. The primary focus will be on desktop, server, and Microsoft 365 support, ensuring that clients receive exceptional service and technical solutions.

Key Responsibilities

• Provide mixed remote and on-site support for a range of IT issues, including desktop, server, and Microsoft 365 environments.
• Diagnose and resolve technical issues efficiently, ensuring minimal disruption for customers.
• Deliver excellent customer service, understanding that user experience is as important as technical resolution.
• Work within an established ticketing system to track and manage issues.
• Collaborate with colleagues to ensure smooth IT operations and share knowledge.
• Assist with IT projects and rollouts as needed.

About You

We are looking for someone who:

• Holds a formal IT qualification (degree, diploma, or equivalent).
• Has industry experience (advantageous but not essential).
• Possesses strong diagnostic skills and can troubleshoot technical issues effectively.
• Communicates confidently and professionally over the phone, email, and portal.
• Understands that customer service is key and is passionate about keeping both customers and colleagues happy.
• Full UK driving licence (advantageous but not essential).
• Microsoft or other IT certifications are beneficial but not required.

What We Offer

We value our team and offer a range of benefits to support your growth and well-being:

• Private pension scheme
• Company-funded home internet connection
• Private healthcare
• Loyalty bonus scheme rewarding long-term commitment.
• Dedicated training and CPD budget to support your professional development.

If you’re a customer-focused IT professional looking for a role where you can develop your skills while working in a supportive and engaging environment, we’d love to hear from you!