IT Technician (646391)

Salary range: £25,742 - £28,759

FTE: 1 (35 hours/week)

Term: Open contract

Closing date: 15 September 2024

The Faculty of Science is seeking to appoint an IT Technician to support staff and postgraduate students using a wide variety of IT systems and services.

Working as part of the Faculty IT Team, the technician’s primary duties are to deliver professional and effective technical support and Helpdesk Services, including first and second line support for end users; the installation of computer hardware and software in office, research and teaching laboratories; diagnosis and remedy of hardware and software problems; routine computer maintenance and the provision of advice and support to staff and student users.

The role is based in the Faculty IT Team, who provide support across five departments, in a busy and vibrant academic environment. Specific aptitudes and experience required would include installation, configuration and troubleshooting of Microsoft Windows operating systems and software such as the Office365 suite of applications; use of System Center Configuration Manager (SCCM), Microsoft Deployment Toolkit (MDT) or similar tools for system imaging, setup and management; diagnosis of hardware and software faults and replacement of system components; the use of Active Directory; a familiarity with, and ability to support, computer-based instrumentation in laboratories. 

Reporting to the Senior IT Technician, you will be able to work with minimal supervision as part of an IT technical team and communicate effectively with the wide range of computer users in the Faculty.  An HNC/D in an IT related discipline or equivalent work experience is essential.

Informal enquiries about the post can be directed to Ian Thompson , Faculty I.T. Manager (IS Customer Services), (ian.thompson@strath.ac.uk).  

Formal interviews for this post will be held in September 2024.