Junior infrastructure & Cloud Engineer

You will provide support and knowledge on AWS and Azure hosted cloud platforms, Microsoft Windows Server Environments, Virtualized Environments, Microsoft Stack Technologies. The work you will be involved with will primarily be BAU support work across our customer portfolio. You may be expected to travel occasionally and potentially form part of an on-call facility for our customers. Your passion and experience will help you develop your skills across a wide range of technologies and services and add further value to our service offerings. You will be expected to contribute towards technical documentation and provide material to support the BAU service teams.

We are looking for someone with a passion for infrastructure and cloud-based technologies, ideally from a managed services background with experience in cloud hosted environments. You will be self-motivated and be able to multitask in line with team demands and customer SLA's. You must be comfortable speaking to customers and have very good written and oral communication skills. Ideally, you will:

• Have a working knowledge of supporting cloud platforms such as AWS and Azure
• Have a working knowledge of supporting Windows Server Environments, from Server 2012 - 2019, including OS build, AD, DNS, DHCP and GPO
• Have a basic understanding of Cloud Networking Technology including load balancing and firewalls
• Have a good understanding of Microsoft technologies such as, SCCM and Intune
• Have strong analysis and problem-solving skills, taking ownership of basic to complex incidents, ensuring these are resolved or escalated to the satisfaction of SLA's
• Experience in using an ITSM tool such as ServiceNow
• Possess excellent customer communication skills
• Have experience of producing and updating technical documentation to a working standard
• A proven track record of working within the ITIL framework, particularly around Incident Management, Request Fulfilment and Change Control. ITIL certification preferred
• Have a proven track record of being part of a team delivering a professional and effective Infrastructure and Cloud support capabilities, at a basic level of understanding
• Demonstrate an organised, dynamic and flexible approach
• Possess or able to obtain BPSS clearance or higher
  
  Leidos is a global science and technology solutions leader working to solve the world's toughest challenges in the defence, intelligence, homeland security, civil, and health markets. The company's 33,000 employees support vital missions for government and commercial customers., At Leidos (http://www.leidos.com/company/global/uk-europe) we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance., Leidos UK & EUROPE- we work to make theworldsafer,healthier,andmore efficient through technology, engineering andscience.
Leidosis agrowing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose:you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration:having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs andours. People:Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growthwhilst developing . We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Dynamic Working
Commitment to Diversity