Learning and Development Apprentice

Journeycall, part of The ESP Group, deliver bespoke customer care solutions and are looking for a Learning and Development Apprentice to join their team.

Reporting to the Operations Managers, the Learning & Development Apprentice supports the Learning & Development team to design, deliver and evaluate effective business wide training.

What will your day look like?

+ You will support in the design and creation of training materials as required, using content creating platforms such as Powerpoint and GoMo
+ You'll assist the planning and coordination of training to ensure that campaigns are well supported and that employees are trained in accordance with business needs and expectations
+ You will learn to be a systems expert on our Cloud Based Telephony platform, Genesys, to service or monitor customer contacts
+ You will assist in training delivery with Office 365 Presentations, working to grow and maintain subject matter expertise of services and workstreams, with a view to becoming a subject matter expert
+ You'll work with bespoke internal databases and software to support customer queries
+ You will help with giving feedback, mentoring and coaching to colleagues ensuring this is done in a constructive, sensitive and efficient manner
+ You'll take part in service delivery process across channels such as SharePoint, from initial invite to providing follow up feedback and remediation updates to the relevant parties

+ You will have a polite and professional manner with a mature outlook
+ National 5 qualifications in subjects such as English, Maths, Business, Admin & IT
+ Computer literacy and the ability to use Microsoft
+ Experience with interacting with people face to face, email or by phone, On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.

+ 30 days annual leave
+ Financial planning service
+ Funded learning courses
+ Health and wellbeing support EAP
+ Free/discounted food
+ Onsite canteen
+ Free parking
+ Reward and recognition incentive scheme
+ Long service recognition, healthcare cash plans
+ Pension

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.